August-2021

Corporate Social Responsibility (CSR): Models and Theories in Stakeholder Dialogue

Stakeholder expectations of how companies will carry out their operations have never been higher. In former times, an organisation might have focused almost exclusively on delivering a financial return to its business ow ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 08-08-2021
Register

Public Relations: Strategies for success

A well-designed public relations program can supercharge your organization's image, reputation and success. Learn how to use PR tactics, strategies and approaches to give you a clear-cut advantage in today's cut-throat b ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 08-08-2021
Register

Maximizing Satisfaction Through Effective Customer Service Management

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sus ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 15-08-2021
Register

Service Management Skills

Customer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and g ...

Read More
  • Dubai
  • 5 -Days
  • USD-4950
  • 15-08-2021
Register

CUSTOMER EXCELLENCE – Delighting the Customer

To ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. Without the appropriate skills to enable staff to han ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 15-08-2021
Register

Customer service excellence: How you can handle your customers and achieve your goals

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are criti ...

Read More
  • Cairo
  • 5 -Days
  • USD-4950
  • 22-08-2021
Register

Service Quality & Customer Satisfaction Management

Customers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, co ...

Read More
  • Istanbul
  • 5 -Days
  • USD-5450
  • 22-08-2021
Register

Key Account Management

This course is designed to transform participants into business advisors and high yielding and profit generating relationship managers whom clients rely on and companies value. The course shows participants how to build ...

Read More
  • Amsterdam
  • 5 -Days
  • USD-5950
  • 22-08-2021
Register

Customer Service & Public Relations Masterclass

Understanding the processes of communication and decision making and the behavioral patterns of others to determine how you need to change your own behavior and communication in order to communicate, influence and negoti ...

Read More
  • Kuala-Lumpur
  • 5 -Days
  • USD-5450
  • 22-08-2021
Register

Customer Service Quality & Excellence Measuring & Monitoring

Becoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ...

Read More
  • Dubai
  • 5 -Days
  • USD-4950
  • 29-08-2021
Register

September-2021

Public Relations Management {Level 2}

This course is designed to improve organizations’ current management, structures, methods and techniques of PR. Public relations representatives attending this course will learn how to develop a successful PR plan and ov ...

Read More
  • Dubai
  • 5 -Days
  • USD-4950
  • 05-09-2021
Register

Fundamentals of Strategic Marketing Management

The Strategic Marketing Management course focus is on appraising go-to-market programs and designing integrated, strategic marketing plans. customer-centric and competitively dominant marketing strategies are vital to bu ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 05-09-2021
Register

Implementing & Managing a Customer Complaints System

The primary purpose of any business is to create and keep customers. Customer acquisition and retention evolve far beyond service – in fact, customer “service” has reached commodity status. You can get “service” just abo ...

Read More
  • Amsterdam
  • 5 -Days
  • USD-5950
  • 05-09-2021
Register

Principles & Practices of Events & Conferences Management

This course presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, developing management ski ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 05-09-2021
Register

Advanced Marketing Research

This course focuses on the more technical components of marketing research analysis and reporting. The course covers a number of aspects of quantitative market research such as advanced questionnaire design skills, onlin ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 05-09-2021
Register

Planning & Managing Public Relations Campaigns

Sustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of ...

Read More
  • London
  • 5 -Days
  • USD-5950
  • 12-09-2021
Register

Downstream Sales & Marketing – DSM

Becoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 12-09-2021
Register

Advanced Public Relations Management Tools & Techniques

In a time of increasingly rapid change any organization must continually appraise the changing needs of its stakeholders, the shifting priorities in its environment and the tactics that it uses to influence key stakehold ...

Read More
  • Kuala-Lumpur
  • 5 -Days
  • USD-5450
  • 12-09-2021
Register

Customer Relationship Management

Customer Relationship Management training course examines the new CRM approach and whilst recognising these key elements still need to be addressed it reflects the need to create an integrated cross-functional focus - on ...

Read More
  • Kuala-Lumpur
  • 5 -Days
  • USD-5450
  • 12-09-2021
Register

Public Relations Management {Level 3}

This course enables delegates to discuss and improve current PR strategies, while finding workable solutions for brand consolidation and institutional communication. The agenda covers the most recent with advances in PR ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 12-09-2021
Register

Improving Customer Service Through Customer’s Complaint System & Tools

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the system's or ...

Read More
  • Jeddah
  • 5 -Days
  • USD-4950
  • 19-09-2021
Register

Managing Service Quality & Customer Satisfaction

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way the ...

Read More
  • London
  • 5 -Days
  • USD-5950
  • 19-09-2021
Register

Customer Focused Management Practices

A customer-focused organization is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organization. This program focuses on what it takes to build the cul ...

Read More
  • Istanbul
  • 5 -Days
  • USD-5450
  • 19-09-2021
Register

Strategic Public Relations Management, Structures, Methods & Techniques

The main goal of this course is to provide delegates with the most effective business solutions to plan and manage the structures, methods and techniques of Strategic PR. Participants will be able to develop and implemen ...

Read More
  • Dubai
  • 5 -Days
  • USD-4950
  • 19-09-2021
Register

October-2021

Fundamentals of Customer service

Providing better, faster service is what will keep your customers coming back. This is what will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business e ...

Read More
  • Kuala-Lumpur
  • 5 -Days
  • USD-5450
  • 03-10-2021
Register

Applied Business Etiquette & Protocol Standards

First impressions are often made within seven seconds of a meeting and are difficult if not impossible to change. This course helps you leave a great first impression. The course addresses how to deal with others in a bu ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 03-10-2021
Register

Public Relations Management {Level 1}

Building and maintaining an excellent business reputation is one of the building blocks of any corporate entity. A good public relations policy is therefore essential for private and public enterprises alike. Executives ...

Read More
  • Amsterdam
  • 5 -Days
  • USD-5950
  • 10-10-2021
Register

Beyond Customer Service: Service Quality , Excellence, Communication Skills, Technology Tools, And Satisfaction

Becoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such a ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 10-10-2021
Register

International Relations and Dispute Resolution Mechanisms

In today's modern world, a coherent and accompanying international relations strategy for nation states is regarded to be the basis for a safe and secure international environment. Relations among states can lead to diff ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 17-10-2021
Register

Sales Professional Strategy & Planning Certification

This course is perfectly positioned for professionals starting a career in sales. It is also of great benefit for those keen to understand the sales function in general and those who would like to refresh their selling s ...

Read More
  • Manama
  • 5 -Days
  • USD-4950
  • 17-10-2021
Register

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

Search For Available Course

Abu Dhabi, UAE

1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE

00971-2-6446633

Sun to Fri 09:00 AM to 06:00 PM

info@btsconsultant.com

Contact Us anytime!