April-2025 |
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|---|---|---|---|
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Customer Profiling TechniquesThe ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to better understand your ... |
|
Register |
|
International Relations and Dispute Resolution MechanismsIn today's modern world, a coherent and accompanying international relations strategy for nation states is regarded to be the basis for a safe and secure international environment. Relations among states can lead to diff ... |
|
Register |
|
Modern Customer Profiling Techniques & ProceduresThe ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to better understand your ... |
|
Register |
|
Modern Management Techniques of Public RelationsPR and Communications are at the heart of business performance. Modern methods, tools and channels have greatly increased the speed in which communications can be experienced, from local to global. |
|
Register |
|
Public Relations: Strategies for successA well-designed public relations program can supercharge your organization's image, reputation and success. Learn how to use PR tactics, strategies and approaches to give you a clear-cut advantage in today's cut-throat b ... |
|
Register |
|
Principles & Practices of Events & Conferences ManagementThis course presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, developing management ski ... |
|
Register |
|
Strategic Public Relations Management, Structures, Methods & TechniquesThe main goal of this course is to provide delegates with the most effective business solutions to plan and manage the structures, methods and techniques of Strategic PR. Participants will be able to develop and implemen ... |
|
Register |
|
Sales Professional Strategy & Planning CertificationThis course is perfectly positioned for professionals starting a career in sales. It is also of great benefit for those keen to understand the sales function in general and those who would like to refresh their selling s ... |
|
Register |
May-2025 |
|||
|---|---|---|---|
|
Advanced B2B SalesB2B sales professionals today operate in a highly competitive and complex environment where conventional selling techniques and strategies no longer work. Reliance on volume transactions, pricing and other usual sales te ... |
|
Register |
|
Advanced Marketing ResearchThis course focuses on the more technical components of marketing research analysis and reporting. The course covers a number of aspects of quantitative market research such as advanced questionnaire design skills, onlin ... |
|
Register |
|
Customer Focused Management PracticesA customer-focused organization is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organization. This program focuses on what it takes to build the cul ... |
|
Register |
|
Applied Business Etiquette & Protocol StandardsFirst impressions are often made within seven seconds of a meeting and are difficult if not impossible to change. This course helps you leave a great first impression. The course addresses how to deal with others in a bu ... |
|
Register |
.jpg)
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Corporate Social Responsibility (CSR)Corporate Social Responsibility (CSR) is the principle which drives businesses to support communities and people without expecting direct financial returns. This principle is best demonstrated when CSR practices are used ... |
|
Register |
|
Customer Relationship ManagementCustomer Relationship Management training course examines the new CRM approach and whilst recognising these key elements still need to be addressed it reflects the need to create an integrated cross-functional focus - on ... |
|
Register |
|
Developing Internal Customer ServicesLife in organizations is changing rapidly. Departments and their people can no longer work in isolation from others. You and your staff need to spend a large proportion of your time working with other parts of the busine ... |
|
Register |
|
Effective Brand ManagementAll those involved in decisions and actions impacting the health of the brand. It is of direct interest to marketing, product and brand managers and supervisors. The concepts introduced are also of key importance to thos ... |
|
Register |
|
Customer Service Quality & Excellence Measuring & MonitoringBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
|
Register |
|
Excellence in Successful Customer ServiceCustomer focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain p ... |
|
Register |
|
Fundamentals of Strategic Marketing ManagementThe Strategic Marketing Management course focus is on appraising go-to-market programs and designing integrated, strategic marketing plans. customer-centric and competitively dominant marketing strategies are vital to bu ... |
|
Register |
|
Managing Service Quality & Customer SatisfactionIn this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way the ... |
|
Register |
|
Marketing Research and analysisThe fundamental concepts and stages of marketing research provided within an overall structural framework, including: how to integrate stages, carry out research in a scientific manner, read and analyse research reports, ... |
|
Register |
|
Maximizing Satisfaction Through Effective Customer Service ManagementGood customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sus ... |
|
Register |
|
Planning & Managing Public Relations CampaignsSustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of ... |
|
Register |
|
World-Class Customer Service Management {CSM}The market competition today is moving from product to service and the competition of service industry has put more attention to customer service excellence. More and more CEO’s are realizing quality customer service is ... |
|
Register |
|
Market Analysis, Competitive Intelligence and Benchmarking.Need to understand how markets, competitors and performance standards are changing is vital to the success of any organization The course will focus in detail on state-of-the-art approach in gathering quantitative and q ... |
|
Register |
|
Public Relations Management {Level 2}This course is designed to improve organizations’ current management, structures, methods and techniques of PR. Public relations representatives attending this course will learn how to develop a successful PR plan and ov ... |
|
Register |
|
Public Relations Management {Level 3}This course enables delegates to discuss and improve current PR strategies, while finding workable solutions for brand consolidation and institutional communication. The agenda covers the most recent with advances in PR ... |
|
Register |
|
Quality & Excellence in Customers ServiceBecoming customer centered is one of the most important aims of any organization. Customer centered refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as ... |
|
Register |
|
Service Quality & Customer Satisfaction ManagementCustomers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, co ... |
|
Register |
June-2025 |
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|---|---|---|---|
|
CUSTOMER EXCELLENCE – Delighting the CustomerTo ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. Without the appropriate skills to enable staff to han ... |
|
Register |
 ,Models and Theories in Stakeholder Dialogue.jpg)
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Corporate Social Responsibility (CSR): Models and Theories in Stakeholder DialogueStakeholder expectations of how companies will carry out their operations have never been higher. In former times, an organisation might have focused almost exclusively on delivering a financial return to its business ow ... |
|
Register |
|
Customer Relations and Business Development SkillsBusiness Development and Customer Relations are a business language that every technical manager should be able to understand as a minimum and speak as an ideal. |
|
Register |
|
Customer Service & Public Relations MasterclassUnderstanding the processes of communication and decision making and the behavioral patterns of others to determine how you need to change your own behavior and communication in order to communicate, influence and negoti ... |
|
Register |
|
Customer service excellence: How you can handle your customers and achieve your goalsCustomer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are criti ... |
|
Register |
|
Implementing & Managing a Customer Complaints SystemThe primary purpose of any business is to create and keep customers. Customer acquisition and retention evolve far beyond service – in fact, customer “service” has reached commodity status. You can get “service” just abo ... |
|
Register |
|
Fundamentals of Customer serviceProviding better, faster service is what will keep your customers coming back. This is what will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business e ... |
|
Register |
|
|
Modern Management Techniques of Public RelationsPR and Communications are at the heart of business performance. Modern methods, tools and channels have greatly increased the speed in which communications can be experienced, from local to global. |
|
Register |
|
|
Public Relations: Strategies for successA well-designed public relations program can supercharge your organization's image, reputation and success. Learn how to use PR tactics, strategies and approaches to give you a clear-cut advantage in today's cut-throat b ... |
|
Register |
|
Read More |
|
Register |
|
Sales & Marketing Management Best PracticesToday’s rapidly advancing technologies are transforming the business landscape in a way that requires a shift in thinking with respect to the traditional sales and marketing paradigm. It's your corporate marketing initia ... |
|
Register |
|
Service Management SkillsCustomer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and g ... |
|
Register |
July-2025 |
|||
|---|---|---|---|
|
|
Advanced Marketing ResearchThis course focuses on the more technical components of marketing research analysis and reporting. The course covers a number of aspects of quantitative market research such as advanced questionnaire design skills, onlin ... |
|
Register |
|
Advanced Customer Service MasterclassThe most vital asset of any organization is its customers. Without them, no company could exist in business. When you satisfy your customers, they not only help your organization grow by continuing to do business with yo ... |
|
Register |
|
Advanced PR Management for ProfessionalsIn a time of increasingly rapid change any organization must continually appraise the changing needs of its stakeholders, the shifting priorities in its environment and the tactics that it uses to influence key stakehold ... |
|
Register |
|
|
Customer Focused Management PracticesA customer-focused organization is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organization. This program focuses on what it takes to build the cul ... |
|
Register |
|
|
Customer Profiling TechniquesThe ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to better understand your ... |
|
Register |
|
Beyond Customer Service: Service Quality , Excellence, Communication Skills, Technology Tools, And SatisfactionBecoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such a ... |
|
Register |
|
Downstream Sales & Marketing – DSMBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
|
Register |
|
Effective Customer Care as a Winning StrategyThis 5 day program is aimed at those professionals wishing to harness the desire to exceed the customer experience. If you want to delight your customer / client base then this program is for you. It will be of particula ... |
|
Register |
|
Improving Customer Service Through Customer’s Complaint System & ToolsThis specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the system's or ... |
|
Register |
|
|
International Relations and Dispute Resolution MechanismsIn today's modern world, a coherent and accompanying international relations strategy for nation states is regarded to be the basis for a safe and secure international environment. Relations among states can lead to diff ... |
|
Register |
|
Key Account ManagementThis course is designed to transform participants into business advisors and high yielding and profit generating relationship managers whom clients rely on and companies value. The course shows participants how to build ... |
|
Register |
|
Mastering Public Relations and Communications PracticeCommunications and PR are at the heart of business performance. Modern methods, tools and channels have greatly increased its power. This lively and challenging program is focused on developing skills and competence to p ... |
|
Register |
|
|
Modern Customer Profiling Techniques & ProceduresThe ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to better understand your ... |
|
Register |
|
Market IntelligenceThis course has been specially designed to enable delegates to analyze increasingly complex market structures; cope with higher levels of competition; and set targets and performance measures that are appropriate for the ... |
|
Register |
|
|
Principles & Practices of Events & Conferences ManagementThis course presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, developing management ski ... |
|
Register |
|
|
Strategic Public Relations Management, Structures, Methods & TechniquesThe main goal of this course is to provide delegates with the most effective business solutions to plan and manage the structures, methods and techniques of Strategic PR. Participants will be able to develop and implemen ... |
|
Register |
|
Public Relations Management {Level 4}The course will equip you with all the essential knowledge and skills for your exceptional career in PR. |
|
Register |
|
|
Sales Professional Strategy & Planning CertificationThis course is perfectly positioned for professionals starting a career in sales. It is also of great benefit for those keen to understand the sales function in general and those who would like to refresh their selling s ... |
|
Register |
|
|
Service Quality & Customer Satisfaction ManagementCustomers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, co ... |
|
Register |
|
|
Market Analysis, Competitive Intelligence and Benchmarking.Need to understand how markets, competitors and performance standards are changing is vital to the success of any organization The course will focus in detail on state-of-the-art approach in gathering quantitative and q ... |
|
Register |
|
Modern Age of Technology and Artificial Intelligence in Building PRThis transformative five-day training program empowers public relations professionals with the essential knowledge, skills, and self-leadership to harness modern technologies. Participants will explore critical areas suc ... |
|
Register |
August-2025 |
|||
|---|---|---|---|
|
Advanced Public Relations Management Tools & TechniquesIn a time of increasingly rapid change any organization must continually appraise the changing needs of its stakeholders, the shifting priorities in its environment and the tactics that it uses to influence key stakehold ... |
|
Register |
|
|
CUSTOMER EXCELLENCE – Delighting the CustomerTo ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. Without the appropriate skills to enable staff to han ... |
|
Register |
|
|
Corporate Social Responsibility (CSR)Corporate Social Responsibility (CSR) is the principle which drives businesses to support communities and people without expecting direct financial returns. This principle is best demonstrated when CSR practices are used ... |
|
Register |
|
|
Advanced B2B SalesB2B sales professionals today operate in a highly competitive and complex environment where conventional selling techniques and strategies no longer work. Reliance on volume transactions, pricing and other usual sales te ... |
|
Register |
|
|
Customer Relationship ManagementCustomer Relationship Management training course examines the new CRM approach and whilst recognising these key elements still need to be addressed it reflects the need to create an integrated cross-functional focus - on ... |
|
Register |
|
|
Customer Service Quality & Excellence Measuring & MonitoringBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
|
Register |
|
|
Customer service excellence: How you can handle your customers and achieve your goalsCustomer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are criti ... |
|
Register |
|
|
Developing Internal Customer ServicesLife in organizations is changing rapidly. Departments and their people can no longer work in isolation from others. You and your staff need to spend a large proportion of your time working with other parts of the busine ... |
|
Register |
|
|
Effective Brand ManagementAll those involved in decisions and actions impacting the health of the brand. It is of direct interest to marketing, product and brand managers and supervisors. The concepts introduced are also of key importance to thos ... |
|
Register |
|
|
Excellence in Successful Customer ServiceCustomer focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain p ... |
|
Register |
|
|
Fundamentals of Strategic Marketing ManagementThe Strategic Marketing Management course focus is on appraising go-to-market programs and designing integrated, strategic marketing plans. customer-centric and competitively dominant marketing strategies are vital to bu ... |
|
Register |
|
|
Fundamentals of Customer serviceProviding better, faster service is what will keep your customers coming back. This is what will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business e ... |
|
Register |
|
|
Managing Service Quality & Customer SatisfactionIn this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way the ... |
|
Register |
|
Modern Public Relations & Corporate Communication MethodsPR and communications are at the heart of business performance. tools and channels have greatly increased the speed in which communications can be experienced, from local to global. This course teaches you the profession ... |
|
Register |
|
|
Public Relations: Strategies for successA well-designed public relations program can supercharge your organization's image, reputation and success. Learn how to use PR tactics, strategies and approaches to give you a clear-cut advantage in today's cut-throat b ... |
|
Register |
|
|
Public Relations Management {Level 2}This course is designed to improve organizations’ current management, structures, methods and techniques of PR. Public relations representatives attending this course will learn how to develop a successful PR plan and ov ... |
|
Register |
|
|
Service Management SkillsCustomer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and g ... |
|
Register |
|
Public Relations Management {Level 1}Building and maintaining an excellent business reputation is one of the building blocks of any corporate entity. A good public relations policy is therefore essential for private and public enterprises alike. Executives ... |
|
Register |
September-2025 |
|||
|---|---|---|---|
|
|
Applied Business Etiquette & Protocol StandardsFirst impressions are often made within seven seconds of a meeting and are difficult if not impossible to change. This course helps you leave a great first impression. The course addresses how to deal with others in a bu ... |
|
Register |
|
|
Customer Focused Management PracticesA customer-focused organization is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organization. This program focuses on what it takes to build the cul ... |
|
Register |
|
|
Customer Relations and Business Development SkillsBusiness Development and Customer Relations are a business language that every technical manager should be able to understand as a minimum and speak as an ideal. |
|
Register |
|
|
Corporate Social Responsibility (CSR): Models and Theories in Stakeholder DialogueStakeholder expectations of how companies will carry out their operations have never been higher. In former times, an organisation might have focused almost exclusively on delivering a financial return to its business ow ... |
|
Register |
|
|
Customer Service & Public Relations MasterclassUnderstanding the processes of communication and decision making and the behavioral patterns of others to determine how you need to change your own behavior and communication in order to communicate, influence and negoti ... |
|
Register |
|
|
Downstream Sales & Marketing – DSMBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
|
Register |
|
|
Effective Customer Care as a Winning StrategyThis 5 day program is aimed at those professionals wishing to harness the desire to exceed the customer experience. If you want to delight your customer / client base then this program is for you. It will be of particula ... |
|
Register |
|
|
Implementing & Managing a Customer Complaints SystemThe primary purpose of any business is to create and keep customers. Customer acquisition and retention evolve far beyond service – in fact, customer “service” has reached commodity status. You can get “service” just abo ... |
|
Register |
|
|
Improving Customer Service Through Customer’s Complaint System & ToolsThis specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the system's or ... |
|
Register |
|
|
Read More |
|
Register |
|
|
Key Account ManagementThis course is designed to transform participants into business advisors and high yielding and profit generating relationship managers whom clients rely on and companies value. The course shows participants how to build ... |
|
Register |
|
|
Maximizing Satisfaction Through Effective Customer Service ManagementGood customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sus ... |
|
Register |
|
|
Marketing Research and analysisThe fundamental concepts and stages of marketing research provided within an overall structural framework, including: how to integrate stages, carry out research in a scientific manner, read and analyse research reports, ... |
|
Register |
|
|
Mastering Public Relations and Communications PracticeCommunications and PR are at the heart of business performance. Modern methods, tools and channels have greatly increased its power. This lively and challenging program is focused on developing skills and competence to p ... |
|
Register |
|
|
Market IntelligenceThis course has been specially designed to enable delegates to analyze increasingly complex market structures; cope with higher levels of competition; and set targets and performance measures that are appropriate for the ... |
|
Register |
|
|
Planning & Managing Public Relations CampaignsSustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of ... |
|
Register |
|
|
Modern Management Techniques of Public RelationsPR and Communications are at the heart of business performance. Modern methods, tools and channels have greatly increased the speed in which communications can be experienced, from local to global. |
|
Register |
|
|
Principles & Practices of Events & Conferences ManagementThis course presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, developing management ski ... |
|
Register |
|
|
Public Relations Management {Level 3}This course enables delegates to discuss and improve current PR strategies, while finding workable solutions for brand consolidation and institutional communication. The agenda covers the most recent with advances in PR ... |
|
Register |
|
|
Sales & Marketing Management Best PracticesToday’s rapidly advancing technologies are transforming the business landscape in a way that requires a shift in thinking with respect to the traditional sales and marketing paradigm. It's your corporate marketing initia ... |
|
Register |
|
|
Quality & Excellence in Customers ServiceBecoming customer centered is one of the most important aims of any organization. Customer centered refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as ... |
|
Register |
|
|
Strategic Public Relations Management, Structures, Methods & TechniquesThe main goal of this course is to provide delegates with the most effective business solutions to plan and manage the structures, methods and techniques of Strategic PR. Participants will be able to develop and implemen ... |
|
Register |
|
|
World-Class Customer Service Management {CSM}The market competition today is moving from product to service and the competition of service industry has put more attention to customer service excellence. More and more CEO’s are realizing quality customer service is ... |
|
Register |
|
|
Market Analysis, Competitive Intelligence and Benchmarking.Need to understand how markets, competitors and performance standards are changing is vital to the success of any organization The course will focus in detail on state-of-the-art approach in gathering quantitative and q ... |
|
Register |
October-2025 |
|||
|---|---|---|---|
|
|
Advanced Customer Service MasterclassThe most vital asset of any organization is its customers. Without them, no company could exist in business. When you satisfy your customers, they not only help your organization grow by continuing to do business with yo ... |
|
Register |
|
|
Advanced Public Relations Management Tools & TechniquesIn a time of increasingly rapid change any organization must continually appraise the changing needs of its stakeholders, the shifting priorities in its environment and the tactics that it uses to influence key stakehold ... |
|
Register |
|
|
Advanced Marketing ResearchThis course focuses on the more technical components of marketing research analysis and reporting. The course covers a number of aspects of quantitative market research such as advanced questionnaire design skills, onlin ... |
|
Register |
|
|
International Relations and Dispute Resolution MechanismsIn today's modern world, a coherent and accompanying international relations strategy for nation states is regarded to be the basis for a safe and secure international environment. Relations among states can lead to diff ... |
|
Register |
|
|
Modern Customer Profiling Techniques & ProceduresThe ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to better understand your ... |
|
Register |
|
|
Public Relations Management {Level 4}The course will equip you with all the essential knowledge and skills for your exceptional career in PR. |
|
Register |
|
|
Sales Professional Strategy & Planning CertificationThis course is perfectly positioned for professionals starting a career in sales. It is also of great benefit for those keen to understand the sales function in general and those who would like to refresh their selling s ... |
|
Register |
|
|
Modern Age of Technology and Artificial Intelligence in Building PRThis transformative five-day training program empowers public relations professionals with the essential knowledge, skills, and self-leadership to harness modern technologies. Participants will explore critical areas suc ... |
|
Register |
November-2025 |
|||
|---|---|---|---|
|
|
Advanced PR Management for ProfessionalsIn a time of increasingly rapid change any organization must continually appraise the changing needs of its stakeholders, the shifting priorities in its environment and the tactics that it uses to influence key stakehold ... |
|
Register |
|
|
Advanced B2B SalesB2B sales professionals today operate in a highly competitive and complex environment where conventional selling techniques and strategies no longer work. Reliance on volume transactions, pricing and other usual sales te ... |
|
Register |
|
|
CUSTOMER EXCELLENCE – Delighting the CustomerTo ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. Without the appropriate skills to enable staff to han ... |
|
Register |
|
|
Corporate Social Responsibility (CSR)Corporate Social Responsibility (CSR) is the principle which drives businesses to support communities and people without expecting direct financial returns. This principle is best demonstrated when CSR practices are used ... |
|
Register |
|
|
Applied Business Etiquette & Protocol StandardsFirst impressions are often made within seven seconds of a meeting and are difficult if not impossible to change. This course helps you leave a great first impression. The course addresses how to deal with others in a bu ... |
|
Register |
|
|
Customer Profiling TechniquesThe ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to better understand your ... |
|
Register |
|
|
Beyond Customer Service: Service Quality , Excellence, Communication Skills, Technology Tools, And SatisfactionBecoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such a ... |
|
Register |
|
|
Customer Relationship ManagementCustomer Relationship Management training course examines the new CRM approach and whilst recognising these key elements still need to be addressed it reflects the need to create an integrated cross-functional focus - on ... |
|
Register |
|
|
Customer Service Quality & Excellence Measuring & MonitoringBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
|
Register |
|
|
Developing Internal Customer ServicesLife in organizations is changing rapidly. Departments and their people can no longer work in isolation from others. You and your staff need to spend a large proportion of your time working with other parts of the busine ... |
|
Register |
|
|
Customer service excellence: How you can handle your customers and achieve your goalsCustomer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are criti ... |
|
Register |
|
|
Effective Brand ManagementAll those involved in decisions and actions impacting the health of the brand. It is of direct interest to marketing, product and brand managers and supervisors. The concepts introduced are also of key importance to thos ... |
|
Register |
|
|
Implementing & Managing a Customer Complaints SystemThe primary purpose of any business is to create and keep customers. Customer acquisition and retention evolve far beyond service – in fact, customer “service” has reached commodity status. You can get “service” just abo ... |
|
Register |
|
|
Excellence in Successful Customer ServiceCustomer focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competitors, win and retain p ... |
|
Register |
|
|
Fundamentals of Customer serviceProviding better, faster service is what will keep your customers coming back. This is what will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business e ... |
|
Register |
|
|
Fundamentals of Strategic Marketing ManagementThe Strategic Marketing Management course focus is on appraising go-to-market programs and designing integrated, strategic marketing plans. customer-centric and competitively dominant marketing strategies are vital to bu ... |
|
Register |
|
|
Marketing Research and analysisThe fundamental concepts and stages of marketing research provided within an overall structural framework, including: how to integrate stages, carry out research in a scientific manner, read and analyse research reports, ... |
|
Register |
|
|
Maximizing Satisfaction Through Effective Customer Service ManagementGood customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sus ... |
|
Register |
|
|
Modern Public Relations & Corporate Communication MethodsPR and communications are at the heart of business performance. tools and channels have greatly increased the speed in which communications can be experienced, from local to global. This course teaches you the profession ... |
|
Register |
|
|
Public Relations: Strategies for successA well-designed public relations program can supercharge your organization's image, reputation and success. Learn how to use PR tactics, strategies and approaches to give you a clear-cut advantage in today's cut-throat b ... |
|
Register |
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Public Relations Management {Level 2}This course is designed to improve organizations’ current management, structures, methods and techniques of PR. Public relations representatives attending this course will learn how to develop a successful PR plan and ov ... |
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Public Relations Management {Level 3}This course enables delegates to discuss and improve current PR strategies, while finding workable solutions for brand consolidation and institutional communication. The agenda covers the most recent with advances in PR ... |
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Quality & Excellence in Customers ServiceBecoming customer centered is one of the most important aims of any organization. Customer centered refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as ... |
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Service Quality & Customer Satisfaction ManagementCustomers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, co ... |
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Market Analysis, Competitive Intelligence and Benchmarking.Need to understand how markets, competitors and performance standards are changing is vital to the success of any organization The course will focus in detail on state-of-the-art approach in gathering quantitative and q ... |
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Managing Service Quality & Customer SatisfactionIn this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way the ... |
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December-2025 |
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Advanced Customer Service MasterclassThe most vital asset of any organization is its customers. Without them, no company could exist in business. When you satisfy your customers, they not only help your organization grow by continuing to do business with yo ... |
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Advanced Public Relations Management Tools & TechniquesIn a time of increasingly rapid change any organization must continually appraise the changing needs of its stakeholders, the shifting priorities in its environment and the tactics that it uses to influence key stakehold ... |
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Corporate Social Responsibility (CSR): Models and Theories in Stakeholder DialogueStakeholder expectations of how companies will carry out their operations have never been higher. In former times, an organisation might have focused almost exclusively on delivering a financial return to its business ow ... |
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Customer Focused Management PracticesA customer-focused organization is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organization. This program focuses on what it takes to build the cul ... |
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Customer Relations and Business Development SkillsBusiness Development and Customer Relations are a business language that every technical manager should be able to understand as a minimum and speak as an ideal. |
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Downstream Sales & Marketing – DSMBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
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Effective Customer Care as a Winning StrategyThis 5 day program is aimed at those professionals wishing to harness the desire to exceed the customer experience. If you want to delight your customer / client base then this program is for you. It will be of particula ... |
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Improving Customer Service Through Customer’s Complaint System & ToolsThis specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the system's or ... |
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Customer Service & Public Relations MasterclassUnderstanding the processes of communication and decision making and the behavioral patterns of others to determine how you need to change your own behavior and communication in order to communicate, influence and negoti ... |
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International Relations and Dispute Resolution MechanismsIn today's modern world, a coherent and accompanying international relations strategy for nation states is regarded to be the basis for a safe and secure international environment. Relations among states can lead to diff ... |
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Mastering Public Relations and Communications PracticeCommunications and PR are at the heart of business performance. Modern methods, tools and channels have greatly increased its power. This lively and challenging program is focused on developing skills and competence to p ... |
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Market IntelligenceThis course has been specially designed to enable delegates to analyze increasingly complex market structures; cope with higher levels of competition; and set targets and performance measures that are appropriate for the ... |
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Modern Customer Profiling Techniques & ProceduresThe ability to profile your customers has become an important skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to better understand your ... |
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Modern Management Techniques of Public RelationsPR and Communications are at the heart of business performance. Modern methods, tools and channels have greatly increased the speed in which communications can be experienced, from local to global. |
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Planning & Managing Public Relations CampaignsSustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of ... |
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Principles & Practices of Events & Conferences ManagementThis course presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, developing management ski ... |
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Public Relations Management {Level 4}The course will equip you with all the essential knowledge and skills for your exceptional career in PR. |
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Sales & Marketing Management Best PracticesToday’s rapidly advancing technologies are transforming the business landscape in a way that requires a shift in thinking with respect to the traditional sales and marketing paradigm. It's your corporate marketing initia ... |
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Service Management SkillsCustomer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and g ... |
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Sales Professional Strategy & Planning CertificationThis course is perfectly positioned for professionals starting a career in sales. It is also of great benefit for those keen to understand the sales function in general and those who would like to refresh their selling s ... |
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Public Relations Management {Level 1}Building and maintaining an excellent business reputation is one of the building blocks of any corporate entity. A good public relations policy is therefore essential for private and public enterprises alike. Executives ... |
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Key Account ManagementThis course is designed to transform participants into business advisors and high yielding and profit generating relationship managers whom clients rely on and companies value. The course shows participants how to build ... |
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Strategic Public Relations Management, Structures, Methods & TechniquesThe main goal of this course is to provide delegates with the most effective business solutions to plan and manage the structures, methods and techniques of Strategic PR. Participants will be able to develop and implemen ... |
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World-Class Customer Service Management {CSM}The market competition today is moving from product to service and the competition of service industry has put more attention to customer service excellence. More and more CEO’s are realizing quality customer service is ... |
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Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
BTS keen to selects highly technical instructors based on professional field experience
Since BTS was established, it considered a training partner for world class oil & gas institution
1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE
Sun to Fri 09:00 AM to 06:00 PM
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