August-2021 |
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Corporate Social Responsibility (CSR): Models and Theories in Stakeholder DialogueStakeholder expectations of how companies will carry out their operations have never been higher. In former times, an organisation might have focused almost exclusively on delivering a financial return to its business ow ... |
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Public Relations: Strategies for successA well-designed public relations program can supercharge your organization's image, reputation and success. Learn how to use PR tactics, strategies and approaches to give you a clear-cut advantage in today's cut-throat b ... |
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Maximizing Satisfaction Through Effective Customer Service ManagementGood customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic system, requiring a sus ... |
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Service Management SkillsCustomer Service Managers are managers who oversee or control the customer service representatives. It is their job to certify that the customer care representatives treat their customers appropriately. They direct and g ... |
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CUSTOMER EXCELLENCE – Delighting the CustomerTo ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. Without the appropriate skills to enable staff to han ... |
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Customer service excellence: How you can handle your customers and achieve your goalsCustomer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are criti ... |
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Service Quality & Customer Satisfaction ManagementCustomers are the life-blood of any enterprise. The strategic goal for any enterprise must be to understand what the customer decides is quality and then to be able to produce and deliver that quality in a consistent, co ... |
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Key Account ManagementThis course is designed to transform participants into business advisors and high yielding and profit generating relationship managers whom clients rely on and companies value. The course shows participants how to build ... |
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Customer Service & Public Relations MasterclassUnderstanding the processes of communication and decision making and the behavioral patterns of others to determine how you need to change your own behavior and communication in order to communicate, influence and negoti ... |
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Customer Service Quality & Excellence Measuring & MonitoringBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
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September-2021 |
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Public Relations Management {Level 2}This course is designed to improve organizations’ current management, structures, methods and techniques of PR. Public relations representatives attending this course will learn how to develop a successful PR plan and ov ... |
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Fundamentals of Strategic Marketing ManagementThe Strategic Marketing Management course focus is on appraising go-to-market programs and designing integrated, strategic marketing plans. customer-centric and competitively dominant marketing strategies are vital to bu ... |
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Implementing & Managing a Customer Complaints SystemThe primary purpose of any business is to create and keep customers. Customer acquisition and retention evolve far beyond service – in fact, customer “service” has reached commodity status. You can get “service” just abo ... |
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Principles & Practices of Events & Conferences ManagementThis course presents principles and practices for individuals who plan and organize events, meetings, conferences, or conventions. By gaining a clear understanding of the event planning process, developing management ski ... |
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Advanced Marketing ResearchThis course focuses on the more technical components of marketing research analysis and reporting. The course covers a number of aspects of quantitative market research such as advanced questionnaire design skills, onlin ... |
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Planning & Managing Public Relations CampaignsSustained public relations campaigns can help drive strategic organizational change, build public perceptions and drive reputation with key stakeholders. Well planned and executed campaigns are a cost-effective means of ... |
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Downstream Sales & Marketing – DSMBecoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such as the quest for s ... |
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Advanced Public Relations Management Tools & TechniquesIn a time of increasingly rapid change any organization must continually appraise the changing needs of its stakeholders, the shifting priorities in its environment and the tactics that it uses to influence key stakehold ... |
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Customer Relationship ManagementCustomer Relationship Management training course examines the new CRM approach and whilst recognising these key elements still need to be addressed it reflects the need to create an integrated cross-functional focus - on ... |
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Public Relations Management {Level 3}This course enables delegates to discuss and improve current PR strategies, while finding workable solutions for brand consolidation and institutional communication. The agenda covers the most recent with advances in PR ... |
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Improving Customer Service Through Customer’s Complaint System & ToolsThis specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the complainant and the system's or ... |
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Managing Service Quality & Customer SatisfactionIn this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way the ... |
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Customer Focused Management PracticesA customer-focused organization is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organization. This program focuses on what it takes to build the cul ... |
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Strategic Public Relations Management, Structures, Methods & TechniquesThe main goal of this course is to provide delegates with the most effective business solutions to plan and manage the structures, methods and techniques of Strategic PR. Participants will be able to develop and implemen ... |
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October-2021 |
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Fundamentals of Customer serviceProviding better, faster service is what will keep your customers coming back. This is what will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business e ... |
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Applied Business Etiquette & Protocol StandardsFirst impressions are often made within seven seconds of a meeting and are difficult if not impossible to change. This course helps you leave a great first impression. The course addresses how to deal with others in a bu ... |
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Public Relations Management {Level 1}Building and maintaining an excellent business reputation is one of the building blocks of any corporate entity. A good public relations policy is therefore essential for private and public enterprises alike. Executives ... |
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Beyond Customer Service: Service Quality , Excellence, Communication Skills, Technology Tools, And SatisfactionBecoming customer centric is one of the most important aims of any organisation. Customer centricity refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers such a ... |
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International Relations and Dispute Resolution MechanismsIn today's modern world, a coherent and accompanying international relations strategy for nation states is regarded to be the basis for a safe and secure international environment. Relations among states can lead to diff ... |
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Sales Professional Strategy & Planning CertificationThis course is perfectly positioned for professionals starting a career in sales. It is also of great benefit for those keen to understand the sales function in general and those who would like to refresh their selling s ... |
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Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
BTS keen to selects highly technical instructors based on professional field experience
Since BTS was established, it considered a training partner for world class oil & gas institution
1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE
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