Day One
Market Analysis 1: Business-to-Business (B2B) products and services
- Generating information – B2B databases
- Generating information – direct approach to the market
- Tools and techniques of analysis
- Group work on a B2B market analysis problem
- Achieving profitable growth in B2B markets
Day Two
Market Analysis 2: Business-to-Consumer (B2C) products and services
- Generating information – B2C databases
- Generating information – direct approach to the market
- Tools and techniques of analysis
- Group work on a B2C market analysis problem
- Achieving profitable growth in B2C markets
Day Three
Competitive Intelligence
- The emergence of global competition
- Identifying competitors – current and future
- Generating and evaluating competitor information
- Decision-making under imperfect, incomplete or asymmetrical information
- Group work on a problem of competitor analysis
Day Four
Benchmarking: what, why, and how
- Definition of benchmarking and clarification of its purpose
- Benchmarking and “The Balanced Scorecard”
- How to select the criteria for a benchmarking exercise
- How to use market and competitor data as the basis of benchmarking
- Group exercise on benchmarking
Day Five
Fusion of market/competitor/benchmark data to support decisions
- Effective management of the processes of market/competitor analysis
- Use of market/competitor/benchmark data in supporting decisions
- Use of market/competitor/benchmark data in achieving profitable growth
- Decision exercise on the use of market, competitor, and benchmark data