This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
Day 1:
INTERNAL AND EXTERNAL CUSTOMERS
CUSTOMER NEEDS AS A PROCESS
METHODS OF IDENTIFYING CUSTOMER REQUIREMENTS
DAY2:
INTERNAL AND EXTERNAL CUSTOMERS
DAY 3:
CONCEPT OF ANALYSIS
Porter’s 5 Forces of Competitive Position
CONCEPTS OF QUALITY
TOTAL QUALITY MANAGMENT
TOOLS FOR MAINTAINING QUALITY
COSTS OF QUALITY
DAY4:
DECISION MAKERS
MAINTAINING EFFECTIVE CLIENT / CUSTOMER RELATIONS
DAY 5:
BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
Code | Date | Venue | Fees | Register |
---|---|---|---|---|
CC121-01 | 20-04-2025 | Jeddah | USD 5450 | |
CC121-02 | 06-07-2025 | Dubai | USD 5450 | |
CC121-03 | 07-09-2025 | Cairo | USD 5450 | |
CC121-04 | 07-12-2025 | Dubai | USD 5450 |
Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic sys ...
All those involved in decisions and actions impacting the health of the brand. It is of direct interest to marketing, product and brand managers and supervisors. The concepts introduced are also of ke ...
Life in organizations is changing rapidly. Departments and their people can no longer work in isolation from others. You and your staff need to spend a large proportion of your time working with other ...
Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
BTS keen to selects highly technical instructors based on professional field experience
Since BTS was established, it considered a training partner for world class oil & gas institution
1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE
Sun to Fri 09:00 AM to 06:00 PM
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