Course Details
Your Growth, Our Mission
Course Description
Customer satisfaction is the main target for all companies all over the world, Especially Online. It’s the main engine of supporting the Business success of any organization and has a great impact on their Online Reputation.
The Training Course Will Highlight ?
Training Objective
Target Audience
- Customer Services Department
- Call Center Agents
- Communication Department
Training Methods
The course is geared towards Customer Care by using participatory approaches as much as possible. A variety of methodologies will be used, including presentation, discussions, group work, video discussions, question and answers, practical sessions (hands-on practice), and simulations.
Daily Agenda
Day 1:
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- Introduction to Online customer service and its concept.
- Difference between Online / Offline Customer Service.
- Top AI tools for Customer Service :
- Chatbot
- Sentiment Analysis
- Customer Behavior
- Facial Expressions
- Personalized Content
- Customers’ expectations on the online world
- The main Social Media Platforms that Customers Use
- Late response is no response
- Know when to enter the Conversation
- Know when to take the conversation Offline
- Listen to what your customer has to say
- What Is e-Trust?
- 360 degree of Digital Customer Service
- Causes of Conflict on social media
- Crisis and Issue Management on social media
- How to Deal With Negative Comments
Day 2:
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- Using the “ # “ Hastags and “ @” Mentions Professionally
- chatbots, virtual assistants, Natural Language Processing (NLP)
- Case Studies from Regional / International Companies
- How to understand and analyze the Customer needs online
- seamless and satisfying customer journey by AI
- Customer Service Automation : Messaging – Touch Points
- Best Software to Manage your Digital Customer Service presence
- Develop a brand and manage reputation online
- Controlling Customer Complains on Website / Forums / Blogs / E-mail
Day 3:
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- Customer Relationship Management (Online on SM).
- The professional Scenarios For online Respond
- Elements of electronic communication process
- Total Volume
- Resolution Rate
- Average Time for Resolution
- Social media Listening
- Online Reputation Management ( ORM )
- Trends of Online Customer Care in 2025
Day 4:
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- Deep Learning and Machine Learning for Customer Expectations
- How VR , AR , MR changes the way of customer experience
- Digital Transformation on Customer Journey
- AI for Evaluating Feedback & Reviews
- Robots in Customer Services
- Case Studies : International Customer Service by AI ( Worldwide )
- Sustainable Customer Experience by AI Tools
- Enhance Customer Service Team Skills by AI
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration
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Your Growth, Our Mission
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