This course is designed to be highly interactive, challenging and stimulating. The candidates will learn by a combination of active participation using program materials, case study review, discussion, group work, skills practice exercises and exploration of relevant organizational issues. This course synthesizes use of relevant organizational theory and customer service best practice with core communication strategies and skills
By the end of this course, delegates will be able to:
Customer Service Professionals, Managers, Public Relations Officers, Practitioners & Personnel, Quality Management Personnel, Customer Analysts, HR Professionals who have communications roles, Customer Service Representatives & Professionals, Team Leaders & Supervisors, Administrators, HR & Training Professionals, Accounts Personnel, Sales & Marketing Professionals, Marketing Managers or Directors, Sales Managers or Directors, Sales Trainers, Salespeople, Communication Specialists, Brand Managers, Frontline & Reception Staff, Customer Service Representatives (CSR), Personnel responsible for building and sustaining their company’s reputation for customer service excellence, anyone who provides services, products or information to internal, or external customers
Customer Service Excellence
Improving Customer Service Standards
Service Excellence through Continuous Learning
Hiring for Attitude - Training for Skills
Assessing Customer Service Training & Development Programs
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
To ensure that quality of service is maintained competency in the core 'technical' skills of any role that falls within the customer relationship is no longer enough. Without the appropriate skills to ...
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "peop ...
Becoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers suc ...
Becoming customer centered is one of the most important aims of any organization. Customer centered refers to the orientation of a company to the needs and behaviors of its customers, rather than inte ...
Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE
Sun to Fri 09:00 AM to 06:00 PM
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