This program recognizes that service is becoming a more important aspect of satisfying customers whether internal or external, managers should be looking at ways of maximizing the effectiveness of service management. This course will also help you answer the following questions and implement the required Management Systems to implement them:
By the end of this course, delegates will be able to:
Customer Service Professionals, Managers, Public Relations Officers, Practitioners & Personnel, Quality Management Personnel, Customer Analysts, HR Professionals who have communications roles, Customer Service Representatives& Professionals, Team Leaders & Supervisors, Administrators, HR & Training Professionals, Accounts Personnel, Sales & Marketing Professionals, Marketing Managers or Directors, Sales Managers or Directors, Sales Trainers, Salespeople, Communication Specialists, Brand Managers, Frontline & Reception Staff, Customer Service Representatives (CSR), Personnel responsible for building and sustaining their company’s reputation for customer service excellence, anyone who provides services, products or information to internal, or external customers
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
In today's modern world, a coherent and accompanying international relations strategy for nation states is regarded to be the basis for a safe and secure international environment. Relations among sta ...
Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
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