By the end of this course, delegates will be able to:
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
Introduction:
Why we need Demand-Led Customer Service:
Excellence & Quality in Customer Service:
Benchmarking:
Stakeholder Mapping:
Customer Service Team Cohesion:
Forum Theatre & Case Study:
Seven reasons for Failure:
Overcoming Resistance:
Road to Success:
CRM Tools:
Listening to Customers:
Effective Customer Communicating:
Assertiveness and Good Service:
BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
Code | Date | Venue | Fees | Register |
---|---|---|---|---|
CC110-01 | 17-02-2025 | Istanbul | USD 5950 | |
CC110-02 | 01-06-2025 | Manama | USD 5450 | |
CC110-03 | 10-08-2025 | Dubai | USD 5450 | |
CC110-04 | 16-11-2025 | Dubai | USD 5450 |
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "peop ...
Becoming customer centric is one of the most important aims of any organization. It refers to the orientation of a company to the needs and behaviors of its customers, rather than internal drivers suc ...
Customer focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competito ...
Becoming customer centered is one of the most important aims of any organization. Customer centered refers to the orientation of a company to the needs and behaviors of its customers, rather than inte ...
Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
BTS keen to selects highly technical instructors based on professional field experience
Since BTS was established, it considered a training partner for world class oil & gas institution
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