This seminar will equip participants with the skills knowledge and attitude to become a world-class provider of customer service which will exceed the expectations and delight their customers every time they experience service from them. It will also provide participants with the motivation not only to put the new methods into practice but to sustain them and thrive on the delight from their customers.
By the end of this course, delegates will be able to:
This seminar is designed for customer service professionals, agents, whether on the phone or face to face, who are new to the role or who would like to develop their skills further. This seminar will also benefit customer service professionals or team leaders who are looking to refresh their own skills or enhance those of their team members.
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
The benefits of excellent customer service
Enhancing your interpersonal skills
How to turn difficult situations into opportunities
Measuring and monitoring individual customer service
Getting the right customer service attitude
BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
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Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE
Sun to Fri 09:00 AM to 06:00 PM
Contact Us anytime!