This program will learn you how to:
Participants attending the program will:
You will have the opportunity during the workshop to experiment and try out new skills and understanding, before finally deciding how to apply and integrate the learning into your workplace activities
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
DAY 1 - The Benefits of Excellent Service
DAY 2 - Professionalism under Pressure
DAY 3 - Managing Customer Expectations
DAY 4 - Personalized Listening Skills
DAY 5 - Dealing with Difficult Customers
BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
The most vital asset of any organization is its customers. Without them, no company could exist in business. When you satisfy your customers, they not only help your organization grow by continuing to ...
Understanding the processes of communication and decision making and the behavioral patterns of others to determine how you need to change your own behavior and communication in order to communicate, ...
Customer focused organizations know that delivering excellence in service does not happen by accident. It requires careful integration of key factors that together set the company apart from competito ...
The market competition today is moving from product to service and the competition of service industry has put more attention to customer service excellence. More and more CEO’s are realizing quality ...
Providing services with a high quality that are satisfying the requirements
Appling the specifications and legalizations to ensure the quality of service.
Best utilization of resources for continually improving the business activities.
1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE
Sun to Fri 09:00 AM to 06:00 PM
Contact Us anytime!