Course Details
Your Growth, Our Mission
Course Description
Stepping up to a supervisory role creates a whole new set of challenges for the individuals involved. This programme is designed to equip new supervisors with a set of tools and best practices that will ensure that they make the transition to the new role in a confident and competent manner that enhances their ability to deliver on corporate goals.
The Training Course Will Highlight ?
Personal Impact
Participants will leave the programme confident in the knowledge that they are equipped with a toolkit of easy to use skills and best practises that will enable them to be more effective as supervisors.
Competencies Emphasised
- Role and goal clarity
- Unlocking the door to better communications
- How to motivate staff
- Performance management
- Delegation
- Choosing an appropriate leadership style
- Working with the team
- Decision making and problem solving
- Managing time and stress to improve efficiency
- Personal action planningThis seminar is designed for:
Training Objective
Personal Impact
Participants will leave the programme confident in the knowledge that they are equipped with a toolkit of easy to use skills and best practises that will enable them to be more effective as supervisors.
Competencies Emphasised
- Role and goal clarity
- Unlocking the door to better communications
- How to motivate staff
- Performance management
- Delegation
- Choosing an appropriate leadership style
- Working with the team
- Decision making and problem solving
- Managing time and stress to improve efficiency
- Personal action planningThis seminar is designed for:
Target Audience
- Newly appointed supervisors
- Supervisors who want to improve their abilities to manage their team more effectively
- Supervisors who have to manage difficult teams or individual team members
- Supervisors who would like to be able to delegate more but are concerned about the competence an d / or commitment of their team members
- Managers who want to refresh their core managerial skills
Training Methods
- Training input will consist of robust theory, role plays, case studies and self revealing questionnaires.
- Learning will be enhanced through active involvement in exercises followed by review.
- Opportunities for self assessment will be provided and feedback on individual and group performance will be encouraged.
- Participants will be asked to share and work on their own individual team issues and contract to continue support for each other after the programme.
Daily Agenda
- Achieving Role and Goal Clarity
- The job of the supervisor
- Checklist for working effectively with your boss
- What a supervisor should expect from his manager
- What staff want from their supervisors
- Planning a productive goal setting and role negotiation meeting with your boss
- Receiving feedback
– How to be a Better Communicator
- The role of communication in modern organizations
- How to use communication channels effectively
- How to overcome communication barriers
- How to deal with others for success
- Listening skills enhancement
- Body language
- Staff Motivation
- Understanding what motivates people
- Motivational techniques for greater commitment and output
- Using the weapons of influence
- On –the –job training
- Coaching
- Giving praise effectively
-performance Management
– Delegation
- Performance appraisals that work
- Counselling for performance improvement
- Saying ‘no’ skilfully
- Standards of performance
- How to set performance objectives
- Performance management: a continuous process
- Constructive confrontation skills
- Choosing An Appropriate Leadership Style
- The who, what, when, where, why and how of delegation
- Delegating effectively
- Choosing the appropriate style in different situations
- Working With The Team
- The effect of different leadership styles on the team climate
- Managers versus leaders
- Behaviour, Attitude & Beliefs
- Cultural Context Inventory
– Managing Time and Stress To Improve Efficiency
- Group Dynamics
- Group Think
- Team leaders road map
- Process for tackling a new task systematically with the team
- ‘Open’ and ‘Closed’ tasks
- Types of teams & their unique features
- Personal Action Planning
- Understanding stress in self and others
- Planning, priority setting and dealing with crises
- Managing interruptions and access
- Time stealers and personal style
- What I will do and why
- How and by when
- Contracting with colleagues for mutual support
- Decision Making and Problem Solving
- The ‘Rational Decision Making’ model
- The ‘Conflict Decision Making’ model
- The decision making grid
- ‘Fish bone’ analysis
- ‘Force-field’ analysis
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
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