Personal Impact

Participants will leave the programme confident in the knowledge that they are equipped with a toolkit of easy to use skills and best practises that will enable them to be more effective as supervisors.

Competencies Emphasised  

• Role and goal clarity
• Unlocking the door to better communications
• How to motivate staff
• Performance management
• Delegation
• Choosing an appropriate leadership style
• Working with the team
• Decision making and problem solving
• Managing time and stress to improve efficiency
• Personal action planningThis seminar is designed for:

By the end of this course, delegates will learn about:

• Have a clear process for establishing, clarifying and agreeing their role
• Understand the keys to better communications and begin to practice them
• Have mastered a wide range of techniques to improve motivation and enhance individual performance through proven goal setting and performance appraisal processes
• Have improved their ability to influence people
• Have practised handling grievances and counselling marginal performers
• Be skilled in dealing with difficult situations and people as they arise
• Understand the need for constantly promoting a culture of safety
• Have established their own leadership tendencies and chosen and practised an appropriate leadership style for the type of team they lead
• Have learned the practical steps involved in delegation that succeeds
• Have a tool kit of problem solving and decision making skills which can be adapted to different situations
• Understand the practical implications of team dynamics

• Newly appointed supervisors
• Supervisors who want to improve their abilities to manage their team more effectively
• Supervisors who have to manage difficult teams or individual team members
• Supervisors who would like to be able to delegate more but are concerned about the competence an d / or commitment of their team members
• Managers who want to refresh their core managerial skills

• Training input will consist of robust theory, role plays, case studies and self revealing questionnaires.
• Learning will be enhanced through active involvement in exercises followed by review.
• Opportunities for self assessment will be provided and feedback on individual and group performance will be encouraged.
• Participants will be asked to share and work on their own individual team issues and contract to continue support for each other after the programme.

- Achieving Role and Goal Clarity                 

• The job of the supervisor                                                                                      
• Checklist for working effectively with your boss                                                  
• What a supervisor should expect from his manager                                                  
• What staff want from their supervisors                                                                
• Planning a productive goal setting and role negotiation meeting with your boss
• Receiving feedback 

– How to be a Better Communicator        

• The role of communication in modern organizations
• How to use communication channels effectively
• How to overcome communication barriers                                                              
• How to deal with others for success
• Listening skills enhancement
• Body language

 - Staff Motivation                                                          

• Understanding what motivates people
• Motivational techniques for greater commitment and output                              
• Using the weapons of influence                                                                            
• On –the –job training                                                                                              
• Coaching                                                                                                                    
• Giving praise effectively   

-performance Management

 – Delegation                                                               

• Performance appraisals that work                                                                          
• Counselling for performance improvement
• Saying ‘no’ skilfully                                                                                            
• Standards of performance                                                                                
• How to set performance objectives
• Performance management: a continuous process
• Constructive confrontation skills

 - Choosing An Appropriate Leadership Style            

• The who, what, when, where, why and how of delegation                                                     
• Delegating effectively
• Choosing the appropriate style in different situations

- Working With The Team                                        

• The effect of different leadership styles on the team climate
• Managers versus leaders
• Behaviour, Attitude & Beliefs                                                                                
• Cultural Context Inventory                                                                                    

 – Managing Time and Stress To Improve Efficiency

• Group Dynamics                                                                                                  
• Group Think                                                                                                          
• Team leaders road map                                                                                          
• Process for tackling a new task systematically with the team                              
• ‘Open’ and ‘Closed’ tasks                                                                                    
• Types of teams & their unique features                                                                

 - Personal Action Planning                                              

• Understanding stress in self and others
• Planning, priority setting and dealing with crises
• Managing interruptions and access
• Time stealers and personal style
• What I will do and why                                                                                      
• How and by when                                                                                                
• Contracting with colleagues for mutual support

 - Decision Making and Problem Solving                      

• The ‘Rational Decision Making’ model                                                                
• The ‘Conflict Decision Making’ model                                                                
• The decision making grid                                                                                    
• ‘Fish bone’ analysis                                                                                              
• ‘Force-field’ analysis

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.