Course Details
Your Growth, Our Mission
Course Description
Effective supervisors have a high impact on their teams and all those with whom they work. What results from a high impact supervisor is a team that performs with diligence and commitment and staff who feel, not only that they are valued, but also that what they do matters and that they can make a difference. The effective supervisor also impacts on the organization - championing change and efficiency in their own area and co-operating proactively with others to mutual benefit and for organizational success.
The Training Course Will Highlight ?
This exciting and interactive workshop examines the differences between ‘high’ and ‘low’ impact supervisors. It explores the skills and attitudes that make the difference between ‘great’ performers and ‘ordinary’ ones and provides participants with the opportunity to measure themselves against a model of excellence and develop the skills they need to enhance their impact.
Training Objective
This exciting and interactive workshop examines the differences between ‘high’ and ‘low’ impact supervisors. It explores the skills and attitudes that make the difference between ‘great’ performers and ‘ordinary’ ones and provides participants with the opportunity to measure themselves against a model of excellence and develop the skills they need to enhance their impact.
Target Audience
Executives, Managers, Supervisors, Team Leaders, Superintendents, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, Champions, Officers, Management Professionals, Coordinators
Training Methods
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
- Lectures
- Workshop & Work Presentation
- Case Studies and Practical Exercise
- Videos and General Discussions
Daily Agenda
Supervisor’s Role
- Course introduction and objectives
- Action planning
- Making an impact: what makes a great supervisor
- Roles, behaviors skills and attitudes
- Understanding the organization
- Managing relationships
- Influencing skills
Delegation & Supervisory Style/ Team- working and Leadership
- Delegating tasks and responsibilities
- Supervisory & leadership style
- Concept of empowerment
- Group dynamics and team formation
- Conflict and conformity in group situations
- Team roles
- Developing a super team
- Problem solving & decision making
Managing People & Performance
- Dimensions of performance
- Practical motivation
- Appraisal – making it work for you and your team
- Coaching and developing staff
- Skills of on-job-training
- Assertiveness
- Dealing with difficult people situations
Managing People & Performance: Personal Effectiveness
- People Problems
- Criticism skills
- Discipline
- Making time for self and others
- Planning & priority setting
- Interruptions & accessibility
Improving Communication / Managing Change/ Action Planning
- Overcoming the barriers and pitfalls in communication
- Understanding change
- Continuous improvement and the high impact supervisor’s role
- Creativity and implementing change
- Making a case and influencing skills
- Action planning and course review
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
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Your Growth, Our Mission
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