The course is designed in six modules, as outlined below, of total of 30 hours, run over five days. Days and timing to deliver the program can be arranged according to the requirements and time convenient to the client.

The course is designed in six modules, as outlined below, of total of 30 hours, run over five days. Days and timing to deliver the program can be arranged according to the requirements and time convenient to the client.

• Managers, Supervisors, First Line Managers, Team Leaders and anyone who will ever need to manage others, either socially or commercially.
• Anyone who does have to set up goals and objectives and measure performance of others.
• Anyone who is involved in managing human resource issues in any organizational context.

The programme is carefully designed to address all styles of learning and to fully engage participants through the use of program materials, exercises, case study, and discussions of relevant organizational issues. Lectures and discussions are either preceded or followed by powerful individual or group exercises.

Module 1: The Role and Functions of the Manager

• Clarifying The Role and Responsibilities of a Manger
• Job Description
• Process of Management
• Planning
• Goals and Objectives Setting

Module 2: Communications

• Fact Finding
• Listening Skills
• Questioning Skills
• Planning and Structuring Fact Finding Sessions

Module 3: Managing Meetings

• Deciding Why Meeting
• The Roles in Meetings
• The Process of Meeting Management
• What is an Effective Meeting?
• Coaching Sessions

Module 4: Monitoring and Control

• Why Monitoring and Control
• Monitoring and control Methods
• Monitoring and control Techniques

Module 5: Team Motivation

• What is motivation?
• Team Motivation
• Team Leadership

Module 6: Stress Management

• What is stress?
• Sources of stress
• Strategies for dealing with stress

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration

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