Certified Office Management & Effective Administration Skills
Course Description
This is an exciting and interactive programme is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss’ and their organization's success.
The Training Course Will Highlight ?

In this programme you will learn how to:

  • Manage a network of working relations
  • Communicate effectively
  • Manage time for yourself and others
  • Manage the performance of admin staff
  • Improve written communications
  • Organize office systems
Training Objective

– Participants attending this programme will:

  • Extend their understanding of their roles and the key contribution they make to organizational success
  • Review their working relationships
  • Review and developed their personal organization, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

Target Audience

  • Office administrators
  • Supervisors of clerical and administrative staff
  • Executive secretaries and Personal Assistants

Training Methods

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

  • Lectures
  • Workshop & Work Presentation
  • Case Studies and Practical Exercise
  • Videos and General Discussions

Daily Agenda

DAY 1 - Programme Introduction/Roles, Competences and Personal Effectiveness

  • Programme introduction and objectives
  • Action planning
  • The ‘competence’ model of skills, behaviors and values
  • Personal competence review
  • Time management constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities

DAY 2 - Team Working, Communication & Meetings

  • Team working and team roles
  • Briefing skills - giving, receiving and passing on
  • Organizing, and participating in, meetings
  • Notes, minutes and follow-up

DAY 3 - Managing Working Relationships

  • Delegation – giving and receiving
  • Communication and listening skills
  • Assertiveness, conflict and criticism
  • People problems and problem people

DAY 4 - Managing Time/Desk Management/Written Communication Skills

  • Managing interruptions and access
  • Planning and priority setting
  • Office layout and ergonomics
  • Managing the paper-load
  • Getting the best from e-mail and office technology
  • Report and letter writing
  • Setting & developing company writing standards
  • Editing and proof-reading skills

DAY 5 - Managing Staff Performance/Action planning

  • Dimensions of performance
  • Motivation
  • Appraisal
  • Coaching and on-job training skills
  • Action planning and influencing others
Accreditation

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

Quick Enquiry

Request Info

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Course Rounds : (5 -Days)


Code Date Venue Fees Register
ADM113-06 13-05-2024 Indonesia USD 5950
ADM113-07 14-07-2024 Marrakesh USD 5450
ADM113-08 16-09-2024 Amsterdam USD 6950
ADM113-010 17-11-2024 Dubai USD 5450
Prices doesn't include VAT

UpComing Date


Details
  • Start date 13-05-2024
  • End date 17-05-2024

Venue
  • Country Indonesia
  • Venue Indonesia

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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Abu Dhabi, UAE

1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE

00971-2-6446633

Sun to Fri 09:00 AM to 06:00 PM

info@btsconsultant.com

Contact Us anytime!