Course Details
Your Growth, Our Mission
Course Description
This is an exciting and interactive programme is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively. Thereby contributing to their own, their boss’ and their organization's success.
The Training Course Will Highlight ?
In this programme you will learn how to:
- Manage a network of working relations
- Communicate effectively
- Manage time for yourself and others
- Manage the performance of admin staff
- Improve written communications
- Organize office systems
Training Objective
In this programme you will learn how to:
- Manage a network of working relations
- Communicate effectively
- Manage time for yourself and others
- Manage the performance of admin staff
- Improve written communications
- Organize office systems
Target Audience
- Office administrators
- Supervisors of clerical and administrative staff
- Executive secretaries and Personal Assistants
Training Methods
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
- Lectures
- Workshop & Work Presentation
- Case Studies and Practical Exercise
- Videos and General Discussions
Daily Agenda
DAY 1 - Programme Introduction/Roles, Competences and Personal Effectiveness
- Programme introduction and objectives
- Action planning
- The ‘competence’ model of skills, behaviors and values
- Personal competence review
- Time management constraints – resources, systems, other people and self
- Handling requests and conflicting priorities
DAY 2 - Team Working, Communication & Meetings
- Team working and team roles
- Briefing skills - giving, receiving and passing on
- Organizing, and participating in, meetings
- Notes, minutes and follow-up
DAY 3 - Managing Working Relationships
- Delegation – giving and receiving
- Communication and listening skills
- Assertiveness, conflict and criticism
- People problems and problem people
DAY 4 - Managing Time/Desk Management/Written Communication Skills
- Managing interruptions and access
- Planning and priority setting
- Office layout and ergonomics
- Managing the paper-load
- Getting the best from e-mail and office technology
- Report and letter writing
- Setting & developing company writing standards
- Editing and proof-reading skills
DAY 5 - Managing Staff Performance/Action planning
- Dimensions of performance
- Motivation
- Appraisal
- Coaching and on-job training skills
- Action planning and influencing others
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
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Your Growth, Our Mission
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