In this programme you will learn how to:

• Manage a network of working relations
• Communicate effectively
• Manage time for yourself and others
• Manage the performance of admin staff
• Improve written communications
• Organize office systems

– Participants attending this programme will:

• Extend their understanding of their roles and the key contribution they make to organizational success
• Review their working relationships
• Review and developed their personal organization, communication and interpersonal skills
• Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

• Office administrators
• Supervisors of clerical and administrative staff
• Executive secretaries and Personal Assistants

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

DAY 1 - Programme Introduction/Roles, Competences and Personal Effectiveness

• Programme introduction and objectives
• Action planning
• The ‘competence’ model of skills, behaviors and values
• Personal competence review
• Time management constraints – resources, systems, other people and self
• Handling requests and conflicting priorities

DAY 2 - Team Working, Communication & Meetings

• Team working and team roles
• Briefing skills - giving, receiving and passing on
• Organizing, and participating in, meetings
• Notes, minutes and follow-up

DAY 3 - Managing Working Relationships

• Delegation – giving and receiving
• Communication and listening skills
• Assertiveness, conflict and criticism
• People problems and problem people

DAY 4 - Managing Time/Desk Management/Written Communication Skills

• Managing interruptions and access
• Planning and priority setting
• Office layout and ergonomics
• Managing the paper-load
• Getting the best from e-mail and office technology
• Report and letter writing
• Setting & developing company writing standards
• Editing and proof-reading skills

DAY 5 - Managing Staff Performance/Action planning

• Dimensions of performance
• Motivation
• Appraisal
• Coaching and on-job training skills
• Action planning and influencing others

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.