• Apply assertive communication and problem-solving skills
• Apply techniques to plan and manage workload effectively and achieve objectives
• Understand the range of responsibilities and skills required by the office manager
• Apply various approaches when dealing with the management of tasks, teams and individuals
• Create and apply a checklist of systems and procedures to aid the smooth running of the office

• Managers
• Supervisor
• Who regularly takes on office management responsibilities
• Those who are in existing office management positions

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

DAY 1

• Understanding the core components of the office manager role
• Clarifying expectations
• How to plan – a step by step framework for success
• The importance of robust project management skills
• Documentation control
• Organizing and structuring processes and procedures
• Problem solving and decision making

DAY 2

• Review how you spend your time through a self-audit exercise
• Develop a systematic way of managing a workflow
• Identify your personal ‘time stealers’
• Avoid ‘hurry sickness’ and be aware of your greater goals
• Work at an optimum level to ensure successful outcomes
• Realize personal skills required to use time more effectively
• The critical importance of robust negotiation skills

DAY 3

• Learn your strengths and play to them
• Tactics and counter tactics
• Why win/win is the ultimate goal in any negotiation
• How to get your message across firmly and fairly
• Best practice communication models: Email, communication Meetings
• Effective business writing
• Writing instructions and process guides
• Getting your hands on the information you need

DAY 4

• Influencing upwards
• The role of influencing within modern organizations
• Influencing across business functions
• How to priorities in a way that works for you
• Best practice time management techniques
• Practical steps for increasing productivity and efficiency
• How to introduce change painlessly

DAY 5

• Pre-empting and managing potential negative impact
• Dealing with the organizational hierarchy
• How to handle emotions and feelings in a professional way
• Conflict resolution – suggested strategy and outcomes
• The importance of keeping things in perspective
• Dealing with crisis scenarios

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

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