Professional Administration & Office Management
Course Description
What differentiates exceptional administrators from the rest of the crowd? What does it take to be a star administrator?
The Training Course Will Highlight ?

This course gives essential and in-depth practical techniques that will enable you to excel at your workplace. During this course, you will learn multi-disciplined best practices such as how to be a better business writer and a master communicator. This course also focuses on the importance of providing exceptional internal and external customer service and the impact of doing this.

Training Objective

By the end of this course delegates will learn how to:

  • Develop a service attitude and mindset aimed at the internal and external customer
  • List the main causes of stress and apply the techniques needed to control them
  • Define and understand the role of the office manager and administrator
  • Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
  • Apply time management techniques required for better office productivity
  • Organize meetings effectively
  • Handle telephone calls properly and professionally

Target Audience

Administrative Personnel, Supervisors, Administration Officers, Administrators, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Managers, existing or prospective Office Managers, records and information managers, Senior Administrators and Supervisors of junior level employees, anyone involved in office management and administration skills and practices

Moreover, you will thoroughly have the chance to discuss the effects of stress at the workplace and ways to turn them to an advantage. You will also learn how mastering your effective usage of time will inevitably enhance your productivity and lower your stress level. Another topic you will explore is how you can organize and run an effective and professional meeting. Finally, you will learn in detail, how you can improve your phone handling capabilities.

Training Methods

Daily Agenda

The Role of the Office Manager and Administrator

  • Perception versus reality
  • The 3Ds of successful administrators: dramatically and demonstrably different
  • Competencies required for success
  • What it takes to be a 'star' at work
  • Identifying your role

Effective Verbal and Written Communication Skills

  • Improving credibility and gaining recognition
  • Importance of having positive attitude
  • Being assertive
  • Selling your ideas to the boss, colleagues, subordinates and clients
  • Preparing a professional presentation
  • What constitutes professional business writing
  • Style and layout
  • Obtaining your objective with the reader
  • Readers' expectations

Serving the Internal and External Customer

  • Understanding the needs of internal and external customers
  • Removing services barriers
  • Providing excellent service
  • Breaking down the silo mentality
  • Handling complaints

Stress Management Techniques

  • Causes and symptoms
  • Identifying your stressors
  • How stress affects performance
  • Formulating a comprehensive stress management plan

Effective Time Management

  • Identifying and eliminating time wasters
  • Setting goals and priorities
  • Using measures to control and improve your effectiveness
  • Planning and managing time for self and others
  • Preparing time logs and learning from them

Organizing Meetings

  • Elements of an effective meeting
  • Preparing the agenda
  • Meeting common time wasters
  • Taking minutes of meetings
  • Responsibilities of meeting leaders and participants

Using the Telephone Properly

  • Professional telephone behavior
  • Rules for good listening
  • Steps in professional handling of an incoming call
  • Dealing with difficult callers
  • Identifying common phone problems and formulating solutions

 

Accreditation

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

Quick Enquiry

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Course Rounds : (5 -Days)


Code Date Venue Fees Register
ADM135-06 30-10-2022 Dubai USD 4950
ADM135-07 25-12-2022 Manama USD 4950
ADM135-08 05-02-2023 Dubai USD 4950
ADM135-09 12-06-2023 Istanbul USD 5450
ADM135-010 10-07-2023 London USD 5950
ADM135-011 19-11-2023 Dubai USD 4950
Prices doesn't include VAT

UpComing Date


Details
  • Start date 30-10-2022
  • End date 03-11-2022

Venue
  • Country UAE
  • Venue Dubai

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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Abu Dhabi, UAE

1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE

00971-2-6446633

Sun to Fri 09:00 AM to 06:00 PM

info@btsconsultant.com

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