The ability to negotiate a strong agreement is among today's most valuable skills in business. This course will equip participants with understanding and confidence to negotiate with clients, customers, suppliers and other business associates. A practical one-to-one and group negotiation approach throughout this course will help participants enhance their skills upon which personal and business success can depend. The course will give your participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. The participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

By the end of this course, delegates will be able to:

• Implement key strategies and tactics for overcoming conflict and handling objections
• Effectively recognize and manage buyers’ tactics
• Assess their current negotiation style
• Enhance key interpersonal skills essential for greater impact in negotiations
• Identify objectives and prepare the negotiation
• Establish collaboration and strong partnerships
• Identify and secure “Win – Win” results

Managers, Executives, Managers, Team Leaders, Superintendents, Chief Engineers, Senior Engineers, Newly Qualified Engineers, Plant Managers, Project Managers, Quality Managers, Technical Managers, Supervisors, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, Champions, Officers, Supervisors, Department Heads, Engineers, Foremen, anyone in managerial and administrative positions, Engineering Professionals, Project and Design Engineers, Technical Operational Staff, Technical Sales Staff, Research and Development Professionals, Technical Personnel, Maintenance and Supervisory Managers, Maintenance Planning Staff, Technical Managers, Project team members

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Interpersonal Skills of Negotiation

• Characteristics of a successful negotiator
• Understanding your current negotiation style
• The importance of questioning and listening
• Communication skills and empathy
• Using silence as a powerful negotiation tool
• Understanding the body language 

Planning and Preparing for Negotiation

• Pre-negotiation research
• Preparing and developing the optimum strategy and productive negotiation parameters
• Setting clear objectives 
• Identifying concessions
• Establishing the bottom line
• Identifying a “win-win” result

Negotiation Tools and Techniques

• Creating the right climate
• Preparing a strong opening to the negotiation
• Creative collaboration vs. traditional confrontation
• Creating a lasting commitment to an agreement

Negotiation Techniques for Challenging Situations

• Clarifying the real problem and managing the issues
• Individual versus team negotiation and multi-party negotiations
• Dealing with difficult questions
• Securing a “win-win” result
• Negotiating in competitive markets
• Negotiating with skilled buyers 

Stress Management and Personal Effectiveness

• Analyzing the causes and effects of stress both physically and psychologically
• Setting priorities, planning and delegating 

Action Plan

• A checklist to develop successful negotiation skills essential for achieving win/win results
• Enhancing the Proposal/Proposition
• Reviewing the negotiation achievement

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.