• The human error in maintenance phenomenom and why it is important
• The fundamentals of human performance – psychology  meets engineering & maintenance
• Different types of human error
• Contributing circumstances
• Basic methodologies to analyze technical failures and incidents
• Principles of Maintenance Error Management: person – task – team – workplace – organization and how to implement it
• Creating a safety culture

At the end of this training course, delegates will be able to:

• Understand how significant the human factor in maintenance is
• Explain what human factors could cause maintenance errors
• Apply a structured approach to find the root cause of technical failures and incidents
• Understand the basic principles of Maintenance Error Management
• Explain how managing maintenance errors interacts with implementing a safety culture and how it supports each other
• Develop an action plan to manage maintenance errors in your own area of responsibility

This BTS training course is suitable to a wide range of professionals, but will greatly benefit:

• All professionals involved in Maintenance, Engineering, Production and Safety
• Anyone who wishes to update themselves on the human factor in maintenance and learn how to implement maintenance error management for the benefit of their organizations

Day One: Introduction to Human Error in Maintenance

Competency Description: The objective is to establish a strong understanding of the human factor in maintenance errors and what you can do about it. 

Key behaviors

• Understand the significance
• Understand how human error in maintenance relates to the broader perspective of risk management & safety culture
• Identify risk
• Identify the psychological background of human error
• Identifying and learning from best practice

Topics to be covered

• We do not want to talk about it, but....
• The significance of human error in maintenance
• Relationship with risk & risk management
• The human risk
• The psychological aspects of human error

• Human attention
• Levels of human performance: skill-based, rule-based, knowledge-based

Day Two: Human error – What is it?

Competency Description: The objective is to understand the different types of human error in maintenance, the contributing factors and the consequences.

Key behaviors

• Identify the types of human error in maintenance
• Understand the contributing factors
• Identify the possible consequences
• Apply it in your own organisation
• Identifying and learning from best practice

Topics to be covered

• Different types of human error in maintenance
• How to identify them?
• Contributing factors and circumstances
• The consequences of maintenance errors
• Case study

Day Three: How to Learn from Maintenance Errors

Competency Description: The objective is to understand how to learn from maintenance errors by identifying the root causes and take preventive measures.

Key behaviors

• Understand that there is human error in research too
• Understand the principle of preventive and corrective actions
• Identify different methodologies to find root causes and understand the principles
• Apply them in your own organisation
• Identifying and learning from best practice

Topics to be covered

• Basic methodologies to analyse technical failures and incidents
• Multiple realities
• Subjective views
• Effective problem solving
• Cause and effect relations
• RCA methodologies – Application

• Apollo RCA
• Tripod

• Case study

Day Four: Maintenance Error Management

Competency Description:

The objective is to understand how to prevent human error in maintenance as much as possible.

Key behaviors

• Understand the basic principles of Maintenance Error Management
• Apply Maintenance Error Management in your own organisation
• Indentify the key elements of a safety culture
• Understand the relationship of the safety culture of the organisation and Maintenance Error Management
• Identifying and learning from best practice

Topics to be covered

• Principles of Maintenance Error Management
• Possible measures to take:

• Person & Team
• Workplace & Task
• Organisation

• Creating a safety culture

Day Five: Implementation Workshop

Competency Description:

The objective is to establish that all learning points will be ensured and that you are able to apply it in your own working environment.

Key behaviors

• Identify the most important implementation aspects of human error management
• Understand the mechanism behind the behaviour of people and how to influence it
• Develop action plans
• Apply them in your own organisation
• Identifying and learning from best practice

Topics to be covered

• Implementation aspects
• Performance management: influencing the behaviour of people to gain better results
• Action plan
• Case study

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.