By the end of this course, participants will be able to:
1. Understand Crisis Management and Business Continuity Concepts:
2. Assess and Mitigate Risks:
3. Develop Crisis Management Frameworks:
4. Create a Business Continuity Plan (BCP):
5. Lead Crisis Response Efforts:
6. Enhance Crisis Communication:
7. Ensure Recovery and Resilience:
8. Execute Simulations and Drills:
This course is designed for professionals responsible for crisis management, risk management, business continuity, and organizational resilience. It is particularly valuable for:
· Senior Executives and Leadership Teams: Responsible for making strategic decisions during crises and ensuring long-term business sustainability.
· Risk Management Professionals: Focused on identifying and mitigating risks within the organization.
· Crisis Management and Emergency Response Teams: Individuals tasked with developing and executing crisis response plans.
· Business Continuity Planners: Those responsible for ensuring that critical functions remain operational during and after a crisis.
· Operations and Facility Managers: Ensuring that physical assets, infrastructure, and supply chains are resilient.
· Security Managers and Personnel: Involved in managing threats to the organization's physical and cyber security.
· Communications and PR Teams: Managing internal and external communication during crises.
· IT and Data Security Managers: Responsible for protecting digital infrastructure and ensuring data security during disruptions.
· Compliance Officers: Ensuring the organization meets legal and regulatory obligations during and after a crisis.
This training course combines theoretical knowledge with interactive and practical learning techniques, including:
· Lectures and Presentations: Providing participants with in-depth knowledge of crisis management and business continuity concepts.
· Workshops and Group Discussions: Encouraging collaboration and critical thinking to develop effective crisis management frameworks and BCPs.
· Case Studies: Analyzing real-life crisis situations and business continuity successes and failures.
· Simulations and Drills: Hands-on experience in responding to crises and implementing business continuity strategies.
· Role-Playing Exercises: Enhancing communication and leadership skills in crisis
Day 1: Introduction to Crisis Management and Business Continuity
Day 1 lays the foundation, offering participants an in-depth understanding of the critical concepts and context of crisis management and business continuity. It covers the evolving risks businesses face and how organizations must prepare for and respond to crises to safeguard operations and reputation.
1. Introduction to Crisis Management and Business Continuity
· Key Definitions and Concepts:
· Why Business Continuity Matters:
· Overview of Business Threats and Crises:
2. The Crisis Lifecycle
· Pre-Crisis Planning: Risk identification and mitigation strategies to reduce the likelihood of crises.
· Crisis Response: Immediate actions to contain and manage the crisis.
· Post-Crisis Recovery: Long-term recovery plans and returning to normal operations.
· The Relationship Between Crisis Management and Business Continuity:
3. Risk Management and Vulnerability Analysis
· Risk Identification and Assessment:
· Risk Likelihood and Impact Analysis:
· Building Early Warning Systems:
Day 2: Developing Crisis Management Frameworks and Teams
Day 2 focuses on building an actionable crisis management framework and creating an organized team capable of responding swiftly and effectively to crises. Participants will also learn how to set up command structures and decision-making protocols to maintain control during chaotic situations.
1. Building a Crisis Management Framework
· Core Components of a Crisis Management Plan:
o Crisis documentation and record-keeping.
· Establishing a Crisis Response Team (CRT):
· Crisis Escalation Protocols:
2. Crisis Command Centers (CCC)
· Role of a Crisis Command Center (CCC):
· Setting Up the CCC:
· Crisis Communication Systems:
3. Crisis Leadership and Decision-Making
· Effective Leadership in Crisis:
· Decision-Making Frameworks:
Day 3: Business Continuity Planning (BCP)
Day 3 shifts the focus to long-term planning, emphasizing how to develop and implement a Business Continuity Plan (BCP). This day teaches participants how to ensure business operations can continue during and after a crisis, prioritizing essential services and minimizing operational disruptions.
1. Introduction to Business Continuity Planning (BCP)
· What is Business Continuity?
o Ensuring business functions continue during disruptive events.
· Core Principles of BCP:
o Identifying critical business functions.
o Creating contingency plans for sustaining operations.
2. Developing the Business Continuity Plan
· Business Impact Analysis (BIA):
o Identifying and prioritizing critical processes, departments, and resources.
o Estimating the impact of disruptions on business operations.
· Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO):
o Defining acceptable downtime for critical operations and the maximum amount of data that can be lost without severe consequences.
· Creating Continuity Strategies:
o Solutions for maintaining or restoring essential operations (e.g., backup systems, redundancy, alternate locations).
· Remote Work and Distributed Teams:
o Strategies for ensuring operational continuity with remote teams during crises.
· Supply Chain Continuity:
o Identifying key suppliers and ensuring the continuity of critical supplies and services.
o Supplier risk management and alternatives in case of disruption.
3. Disaster Recovery Planning
· Integration of IT Disaster Recovery (DR) into BCP:
o Protecting data and IT infrastructure during crises.
· Data Backups and Restoration Plans:
o Ensuring access to data and systems during and after a crisis.
o Cloud-based solutions and physical backups.
Day 4: Crisis Communication and Stakeholder Management
Day 4 emphasizes the importance of effective communication in managing stakeholder relationships during crises. Participants will learn how to communicate with employees, customers, shareholders, regulators, and the media, as well as strategies for managing public perception.
1. Crisis Communication Strategies
· Internal Communication:
o Keeping employees informed and calm.
o Effective use of internal channels (e.g., intranet, email, team meetings).
· External Communication:
2. Media Relations
· Dealing with the Media in a Crisis:
· Managing Social Media:
3. Stakeholder Management
· Identifying Key Stakeholders:
· Engaging Stakeholders:
· Post-Crisis Communication:
· Crisis Communication Simulation: Participants draft crisis communications, manage a mock press conference, and respond to media inquiries. They also engage in role-playing exercises, practicing communication with key internal and external stakeholders.
Day 5: Post-Crisis Recovery and Continuous Improvement
The final day focuses on recovery and learning from the crisis. Participants will learn how to conduct post-crisis evaluations, implement improvements to their crisis management and business continuity plans, and institutionalize organizational resilience.
1. Post-Crisis Recovery
· Restoring Operations:
· Financial and Reputational Recovery:
2. After-Action Review (AAR) and Lessons Learned
· Conducting a Post-Crisis Review:
· Learning from the Crisis:
3. Building Long-Term Resilience
· Embedding Continuous Improvement into Crisis Planning:
· Regular Drills and Simulations:
BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
Code | Date | Venue | Fees | Register |
---|---|---|---|---|
HSE188-01 | 25-05-2025 | Dubai | USD 5450 | |
HSE188-02 | 28-07-2025 | Kuala-Lumpur | USD 5950 | |
HSE188-03 | 05-10-2025 | Dubai | USD 5450 | |
HSE188-04 | 14-12-2025 | Manama | USD 5450 |
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