Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices, Office Administrators, Office Professionals, Supervisors of clerical and administrative staff, Executive Secretaries, Personal Assistants, Admin Staffs, Document Controllers, IT Management , Technical staff, Document and Records Management personnel, Records Management Supervisors, Suppliers, Solution Providers and Vendors, Executives, Users of Records Management, Users of Document & Enterprise Content Management, Personnel seeking to enhance their skills.

Setting the Scene and Evaluating Existing Skills

• General introduction
• Mapping your current skill base in preparation for action planning on return to work
• Perceptions & biases
• Type 1. V Type 2. thinkers
• Time management skills
• Short exercise on creative/lateral thinking – Tie a knot

• Group exercise using communications skills (oral & listening), planning & problem solving skills, memory & sequencing, creative/logical thinking and teamwork

Understanding & Use of Personality Characteristics, Team Roles & Communications

• Characteristics of individuals in effective teams
• Your preferred & least preferred style
• Personality/Work profiling and its impact upon individual behavior
• Completion of Myers Briggs Type Inventory
• The four main components of effective communication Part 1
• Broadcast communication exercise
• Use of planning, teamwork, creative thinking, verbal & written communication & presentation skills
• The value of listening skills

Communication Using Assertiveness, Difficulty in Gaining Consensus, Team Exercises

• Communications Part 2 - listening skills
• Group feedback on Myers Briggs Team Inventory (individual feedback by appointment in additional sessions)
• Assertive not aggressive communications – cultural considerations
• Video – Assertive communications
• Gaining consensus –– individual, team & group working, getting your view across to others, persuasion, accepting views of others & being prepared to change your own views

• Updating of personal skill base – SWOT analysis in preparation for action planning using Force Field Analysis
• Color Code Exercise – team working involving sequencing, problem solving & concentration and memory

Creative Thinking, Problem Solving and Teamwork Including Team Exercise

• Creative thinking and problem solving for secretaries & administrators
• Creative thinking exercise – Tantrix – creative & innovative thinking, sequencing, visual perception, hand/eye co-ordination, memory & persistence
• Understanding, managing & coping with stress
• Team exercise –– visual skills & co-ordination, recognizing patterns, problem solving, innovative thinking, memory, individual & team-working, competing & coping with frustration

Communications: Understanding & Using Body Language, Conflict Management & Team Exercise

• Communications Part 3 - Body Language for the office
• Managing your Boss – Managing difficult people
• Team Exercise – Mast – leading a team, transference of information accurately
• Team Exercise – Understanding data, listening skills, teamwork, creative thinking, monitoring & control and working to a time criteria.

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

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