Professional Skills For Administrators & Secretaries
Course Description
This course develops the key skills and knowledge that enables new and developing office professionals to maximize their contribution in the workplace. The course shows you how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization’s goals.
The Training Course Will Highlight ?

The candidates attending this course will better appreciate the knowledge, skills and competencies required to fulfill their current and future job/role requirements more effectively. They will be exposed to, and will have the opportunity to practice, sets of competencies that are an essential contribution towards achieving business objectives in a cost effective manner. They will have a better understanding of other people’s needs, perspectives, and how they may support and work with them to the benefit of all. The organization will see the benefits of integrating such fundamental behaviors towards the provision on an enhanced service and support to their line managers, colleagues and customers.

Training Objective

At the end of this seminar participants will:

  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritize between urgent and important tasks
  • Plan, organize and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively

Target Audience

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices

Training Methods

Daily Agenda

Setting the Scene, Assessing Existing Skills, Time Management

  • General introduction
  • Assessing prior skills and knowledge
  • Competencies required
  • Perceptions, attitudes and beliefs
  • Learning styles / thinking styles
  • Time management skills
  • Time management group activity 1
  • Time management group activity 2

Organizing and Planning

  • Managing workflow
  • Techniques for organizing and planning
  • Brainstorming
  • SWOT analysis
  • Goal setting
  • Setting SMART objectives
  • Group activity
  • Mind mapping
  • Group activity – mind mapping exercise
  • Managing meetings

Communication Skills

  • Understanding assertiveness
  • Group activity on assertiveness
  • Listening and questioning skills
  • Group activity on listening effectively
  • Body language

Team Working

  • Conflict management
  • Dealing with difficult people
  • Managing upwards
  • Stress management
  • Group team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

Presentation Skills

  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

Quick Enquiry

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Course Rounds : (5 -Days)

Code Date Venue Fees Register
ADM138-03 13-12-2020 Jeddah USD 4950
ADM138-04 28-03-2021 Abu Dhabi USD 4950
ADM138-05 29-08-2021 Istanbul USD 5450
ADM138-06 19-12-2021 Dubai USD 4950
Prices doesn't include VAT

UpComing Date

  • Start date 13-12-2020
  • End date 17-12-2020

  • Country Saudi Arabia
  • Venue Jeddah

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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