No one approach to change works for every organization. Organizational culture, management processes and systems that exist in the current organization need to be carefully analyzed to determine the best way to go. Total quality management (TQM) is a management approach to customer satisfaction, employee satisfaction and supplier relationships by continually improving on a business's processes and systems to develop quality products and services. There are a few important things to look at in the present state of an organization when considering using TQM as an approach to quality management:

• The purpose of our organization
• The vision
• The mission statement
• Overall organizational objectives
• The link between the mission statement and overall objectives
•  Company values

No one approach to change works for every organization. Organizational culture, management processes and systems that exist in the current organization need to be carefully analyzed to determine the best way to go. Total quality management (TQM) is a management approach to customer satisfaction, employee satisfaction and supplier relationships by continually improving on a business's processes and systems to develop quality products and services. There are a few important things to look at in the present state of an organization when considering using TQM as an approach to quality management:

• The purpose of our organization
• The vision
• The mission statement
• Overall organizational objectives
• The link between the mission statement and overall objectives
•  Company values

Executives, engineers, and supervisors from QA, production, maintenance and engineering, Managers, Supervisors, Engineers, Practitioners in the field of Quality Management, Quality Engineering, Continuous improvement, production & operation and all parties associated with process quality, improvement, production and operation of the company or organization

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Defining Total Quality Management

• The concept of Total Quality Management
• The philosophy behind Total Quality Management· Leading lights and their ideas

Principles of Total Quality Management

• The core principles in achieving Total Quality Management
• Prevention not correction
•  Customer focus

Techniques Used in Total Quality Management

•  Process improvement
• Benchmarking
•  Cause and effect
•  Measurement
•  Cost of quality

Implementing Total Quality Management

• Principles into leadership
•  Commitment and involvement
• Organisational culture

Benefits of Total Quality Management

• To the customer – improved quality
• To employees – increased satisfaction
• To the organisation – better performance

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

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