Quality Management Fundamentals Masterclass
Course Description
Quality management techniques are among the newest approaches for managing the delivery of healthcare. High quality organizations formally review clinical data and set benchmarks for improving performance. This course introduces the candidate to the basics of management, quality systems and models, quality management tools, process management approaches and customer-focused organizations. To be a great leader you need to continuously monitor and improve your processes. It introduces you to the concept of quality management and the implementation of continuous process improvement. Implementing quality improvement programs will help you improve patient care and organizational efficiency, and reduce costs. This course will help you identify measurable benchmarks to use in your practice.
The Training Course Will Highlight ?
Training Objective

By the end of this course delegates will be able to:

  • Identify quality management programs
  • Review the peer review process for clinical staff
  • Identify patient satisfaction and customer service programs
  • Identify programs for staff, business and equipment credentialing and licensure
  • Demonstrate the necessary knowledge to operate effectively in the quality function
  • Assess the adequacy and effectiveness of a quality system
  • Select and implement quality functions/activities that are appropriate to the enterprise
  • Demonstrate an understanding of quality management tools and use them in the workplace

Target Audience

Quality Managers, Quality Assurance Engineers and Officials, Project Managers, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Those with responsibility for implementing quality management systems, Those with an interest in quality management systems, those starting their career in quality management, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs

Training Methods

Daily Agenda
  • Introduction to quality
  • The quality system 
  • Defining quality
  • The characteristics of quality
  • Achieving sustaining and improving quality
  • The nature of quality management
  • Quality models 
  • Quality management tools 
  • Quality management principles
  • Quality planning (QP)
  • Quality control (QC)
  • Quality improvement (QI)
  • Quality assurance (QA)
  • Level of attention to quality
  • Process management approaches 
  • Managing quality using the process approach
  • A general philosophy of process management
  • Characteristics of a process
  • Developing a process-based management system
  • Customer focused organizations 
  • Customer identification and segmentation 
  • Customer relationship management and commitment 
  • Problem solving tools principles or prescription
  • Goal management or risk management
  • A systems approach
  • Scope of the system
  • Design of the system
  • Integrated management
  • Managing quality using ISO 9000
  • Quality management system (development)
  • Management responsibility
  • Resource management
  • Measurement, analysis and improvement
  • Performance improvement
  • How ISO 9000 made us think about quality
  • How we think about ISO 9000
  • Misconceptions about the ISO 9000 family

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

Quick Enquiry

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Course Rounds : (5 -Days)

Code Date Venue Fees Register
QUA118-03 01-11-2020 Muscat USD 4951
QUA118-04 17-01-2021 Dubai USD 4950
QUA118-05 04-07-2021 Manama USD 4950
QUA118-06 03-10-2021 Paris USD 5950
Prices doesn't include VAT

UpComing Date

  • Start date 01-11-2020
  • End date 05-11-2020

  • Country Oman
  • Venue Muscat

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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