Quality Management for Professionals
Course Description
Quality management has evolved to become an internationally sought and rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many other competencies. This course aims to develop these skills and provide candidates with the tools and methodologies to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, the course will highlight some of the leadership traits that every quality professional should develop. The course will also introduce the team development cycle that a quality team should go through
The Training Course Will Highlight ?
Training Objective

By the end of this course delegates will be able to:

  • Explain the role and impact of leadership to support quality management systems
  • Describe the importance of quality in organizations and review various quality schools and teachings by gurus
  • Assess team dynamics and the role of teams to support continual improvement projects
  • Contrast the most used quality philosophies and tools and use them to establish priorities within their organization
  • Appraise the ethical commitment needed by quality professionals

Target Audience

Quality Managers, Quality Assurance Engineers and Officials, Project Managers, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Those with responsibility for implementing quality management systems, Those with an interest in quality management systems, those starting their career in quality management, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs, Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Training Methods

Daily Agenda

Leadership & Management in Quality

  • Definition, similarities and differences
  • Can leadership be taught and developed?
  • Traits of a true quality leader
  • Role of leadership in supporting quality management systems
  • Situational leadership in quality

Quality Basics & Definitions

  • Definition and concept of quality
  • History of quality
  • Benefits of implementing a quality model
  • Review of common quality models
  • Review of quality gurus
  • Quality philosophies
  • Deming’s 14 points
  • Juran’s trilogy
  • Crosby’s zero defect mindset
  • House of quality and Quality Function Deployment (QFD)
  • Six Sigma methodology
  • Lean principles
  • Quality models, awards and methodologies
  • ISO9001:2008
  • Total quality management

Building Teams in a Quality Management System

  • Why team thinking is important in quality management projects
  • Barriers to teams achievement
  • Characteristics of effective teams
  • Team development cycle
  • Team members selection tools

Improvement Tools & Techniques

  • The seven classic quality tools
  • Cause and effect diagram
  • Pareto chart
  • Control charts
  • Histogram
  • Check sheet
  • Scatter diagram
  • Flow charts
  • Management elements and planning tools: the new tools
  • Process improvement tools
  • Contingency and risk planning tools
  • Failure Mode and Effects Analysis (FMEA)

Ethics in Quality Management

  • American Society for Quality code of ethics

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

Quick Enquiry

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Course Rounds : (5 -Days)

Code Date Venue Fees Register
QUA117-06 21-11-2021 Kuala-Lumpur USD 5450
QUA117-07 20-02-2022 Riyadh USD 4950
QUA117-08 26-06-2022 Amsterdam USD 5950
QUA117-09 28-08-2022 Manama USD 4950
QUA117-010 20-11-2022 Dubai USD 4950
Prices doesn't include VAT

UpComing Date

  • Start date 21-11-2021
  • End date 25-11-2021

  • Country Malaysia
  • Venue Kuala-Lumpur

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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