Course Details
Your Growth, Our Mission
Course Description
Quality management has evolved to become an internationally sought and rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many other competencies. This course aims to develop these skills and provide candidates with the tools and methodologies to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, the course will highlight some of the leadership traits that every quality professional should develop. The course will also introduce the team development cycle that a quality team should go through
The Training Course Will Highlight ?
Training Objective
Target Audience
Quality Managers, Quality Assurance Engineers and Officials, Project Managers, Production Managers, Production Supervisors, Product Engineers, Inspectors, Line Leaders, Production Operators, Those with responsibility for implementing quality management systems, Those with an interest in quality management systems, those starting their career in quality management, Corporate Managers, Executive Managers, Senior Managers, Middle Managers, Junior Managers, Human Resource Managers, Board of Directors, Entrepreneurs, Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.
Training Methods
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
- Lectures
- Workshop & Work Presentation
- Case Studies and Practical Exercise
- Videos and General Discussions
Daily Agenda
Leadership & Management in Quality
- Definition, similarities and differences
- Can leadership be taught and developed?
- Traits of a true quality leader
- Role of leadership in supporting quality management systems
- Situational leadership in quality
Quality Basics & Definitions
- Definition and concept of quality
- History of quality
- Benefits of implementing a quality model
- Review of common quality models
- Review of quality gurus
- Quality philosophies
- Deming’s 14 points
- Juran’s trilogy
- Crosby’s zero defect mindset
- House of quality and Quality Function Deployment (QFD)
- Six Sigma methodology
- Lean principles
- Quality models, awards and methodologies
- ISO9001:2008
- Total quality management
Building Teams in a Quality Management System
- Why team thinking is important in quality management projects
- Barriers to teams achievement
- Characteristics of effective teams
- Team development cycle
- Team members selection tools
Improvement Tools & Techniques
- The seven classic quality tools
- Cause and effect diagram
- Pareto chart
- Control charts
- Histogram
- Check sheet
- Scatter diagram
- Flow charts
- Management elements and planning tools: the new tools
- Process improvement tools
- Contingency and risk planning tools
- Failure Mode and Effects Analysis (FMEA)
Ethics in Quality Management
- American Society for Quality code of ethics
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
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