This program will cover:

• The essential (or basic) component parts of an effective HR (or Personnel) function
• Ideas for developing the function beyond the essential parts
• The distinctions between the role of line supervisors/managers and the HR function
• Who does what for example with
• Handling change
• Recruitment
• Handling performance issues
• Use of disciplinary procedure
• The application of the theory of the Psychological Contract (how to get the best from the workforce)

This program will cover:

• The essential (or basic) component parts of an effective HR (or Personnel) function
• Ideas for developing the function beyond the essential parts
• The distinctions between the role of line supervisors/managers and the HR function
• Who does what for example with
• Handling change
• Recruitment
• Handling performance issues
• Use of disciplinary procedure
• The application of the theory of the Psychological Contract (how to get the best from the workforce)

Professionals or Supervisors acquiring responsibility for the HR or Personnel Function, HR or Personnel Generalists Specialists returning to, or moving to, a Generalist Role, established HR Professionals wishing to obtain new ideas newly appointed HR professionals, Managers or Supervisors or Team Leaders who wish to improve their knowledge of professional HR.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

HR as Part of the Business

• The Context
• Socio-Economic developments
• Pressures on HR
• The need for change
• Nationalization
• Handling change
• HR’s strategic role

The Component Parts of the HR Function

• Recruitment and Selection
• The effective interview
• Using competencies in recruitment
• Induction
• Employee Relations
• Corporate Social Responsibility
• Handling Disciplinary and Grievance Issues
• Equity and Diversity

Refinements

• Performance Management
• The differences between feedback and criticism
• Coaching for performance improvement
• The wider use of Competencies
• The use of competencies in an Assessment Centre
• Ten Tips for Becoming an Employer of Choice
• Coaching and Empowerment
• Branding your people processes
• The Employee Value Proposition

The Psychological Contract

• Satisfaction, Retention, and Value
• Identifying the Key Players
• Management Succession
• Motivation
• Developing a Continuous Learning Culture
• Delivering a Satisfied Workforce
• The Messages for Leaders
• Work Organization
• Merit Pay

The Way Forward

• Evolution of HR from Tactical to Strategic
• Employee Relationship Management
• The new HR Roles
• The personal skills needed for the future
• Influencing Skills
• Managing Conflict
• Assertiveness
• Personal Development

BTS attendance certificate will be issued to all attendees completing a minimum of 75% of the total course duration.

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