Human Resources Management Best Practices
Course Description
The HR function has to be the bridge between the workforce and the organization. It also has to be the eyes, ears and sometimes the conscience of the organization. This course will show you how to build that bridge and how to create an HR function that meets the needs of employees and the organization.
The Training Course Will Highlight ?

This program will cover:

  • The essential (or basic) component parts of an effective HR (or Personnel) function
  • Ideas for developing the function beyond the essential parts
  • The distinctions between the role of line supervisors/managers and the HR function
  • Who does what for example with
  • Handling change
  • Recruitment
  • Handling performance issues
  • Use of disciplinary procedure
  • The application of the theory of the Psychological Contract (how to get the best from the workforce)
Training Objective

By the end of this course delegates will be able to:

  • Describe the role or purpose of the HR function and the contribution the HR function makes to the achievement of organizational goals
  • Explain the key principles and practices
  • Apply an effective performance management process
  • Understand and use Competencies
  • Know how to handle the disciplinary issue
  • Apply some of the key personal skills needed to succeed in HR
  • Know how to get the best from their greatest asset - their workforce
  • Know how to handle change effectively from an HR point of view
  • Know how to increase productivity
  • Know how to improve morale
  • Know how to improve motivation
  • Have an HR function which closely and in a mutually supportive way with the full line management team including Supervisors and Team Leaders
  • Be effective in a range of circumstances encountered by HR professionals
  • Be confident in their approach to HR management
  • Be confident in their dealing with line managers, Supervisors and Team Leaders
  • Know how an effective HR function is structured
  • Know how to handle a range of employee relations issues
  • Be able to define a clear purpose and role for the HR function and to develop and implement an HR strategy

Target Audience

Professionals or Supervisors acquiring responsibility for the HR or Personnel Function, HR or Personnel Generalists Specialists returning to, or moving to, a Generalist Role, established HR Professionals wishing to obtain new ideas newly appointed HR professionals, Managers or Supervisors or Team Leaders who wish to improve their knowledge of professional HR.

Training Methods

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

  • Lectures
  • Workshop & Work Presentation
  • Case Studies and Practical Exercise
  • Videos and General Discussions

Daily Agenda

HR as Part of the Business

  • The Context
  • Socio-Economic developments
  • Pressures on HR
  • The need for change
  • Nationalization
  • Handling change
  • HR’s strategic role

The Component Parts of the HR Function

  • Recruitment and Selection
  • The effective interview
  • Using competencies in recruitment
  • Induction
  • Employee Relations
  • Corporate Social Responsibility
  • Handling Disciplinary and Grievance Issues
  • Equity and Diversity


  • Performance Management
  • The differences between feedback and criticism
  • Coaching for performance improvement
  • The wider use of Competencies
  • The use of competencies in an Assessment Centre
  • Ten Tips for Becoming an Employer of Choice
  • Coaching and Empowerment
  • Branding your people processes
  • The Employee Value Proposition

The Psychological Contract

  • Satisfaction, Retention, and Value
  • Identifying the Key Players
  • Management Succession
  • Motivation
  • Developing a Continuous Learning Culture
  • Delivering a Satisfied Workforce
  • The Messages for Leaders
  • Work Organization
  • Merit Pay

The Way Forward

  • Evolution of HR from Tactical to Strategic
  • Employee Relationship Management
  • The new HR Roles
  • The personal skills needed for the future
  • Influencing Skills
  • Managing Conflict
  • Assertiveness
  • Personal Development

BTS attendance certificate will be issued to all attendees completing a minimum of 75% of the total course duration.

Quick Enquiry

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Course Rounds : (5 -Days)

Code Date Venue Fees Register
HR124-01 21-04-2024 Dubai USD 5450
HR124-02 07-07-2024 Marrakesh USD 5450
HR124-03 23-09-2024 Amsterdam USD 6950
HR124-04 15-12-2024 Dubai USD 5450
Prices doesn't include VAT

UpComing Date

  • Start date 21-04-2024
  • End date 25-04-2024

  • Country UAE
  • Venue Dubai

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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