Course Details
Your Growth, Our Mission
Course Description
Management of others is much more an art than a science. More and more in today’s dynamic organizations, the nature of a leader’s role is to manage their most important asset - people. Leadership management includes making performance improvement in those who are in our work teams and groups. According to a recent Harvard study, 85% of the reason managers are successful is based on their ability to deal with people while 15% is based on technical knowledge. Leadership management is not just a set of behaviors applied in the same way in all situations to all people, but it is the ability to assess the issue and its people and choose the right skills and applications for the specific situation and specific person. The ability to deal with people includes being able to assess the issues, identify improvements to be made, set goals and objectives to implement the change and then to monitor people behavior to ensure accountability.
The seminar is designed to give participants an increased understanding of how to lead in managing performance improvements in others. The course introduces different human styles that can be used for developing productive manager relationships and identifies and provides practice on techniques in correcting performance and coaching and counseling people to make improvements in their own performance. Every leader has situations which call for motivating, coaching, correcting, counseling or solving problems with their people. This seminar assists in identifying and learning techniques to establish a more productive work force using these concepts.
The Training Course Will Highlight ?
Personal Impact
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- Demonstrate proficiency in improving work performance
- Be able to recognize personal and others’ varied behavior styles to create and maintain work productivity
- Learn to coach others to develop effective plans for improving relationships
- Understand the importance in counseling of “seeking first to understand then be understood”
- Improve management performance by learning techniques to correct problems and improve employees’ productivity
- Learn skills in coaching so others can develop effective self improvement plans
- Develop skills in interpersonal interaction to work effectively with others
- Learning techniques to assist others to develop personal plans and make good decisions
Organizational Impact
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- Build and maintain productivity through enhanced work performance within the organization
- Recognize and develop personal and others’ personal interaction skills
- Develop skills in developing positive working relationships through coaching and counseling people
- Understand the complex levels of interpersonal interactions necessary to achieve personal improvement goals and objectives
- Develop management skill in correcting and improving employee performance
- Establish organizational and personal decision making capabilities
- Develop improved performance in setting standards and completion of goals
- Be able to develop key results to track and monitor work performance
Training Objective
Personal Impact
-
- Demonstrate proficiency in improving work performance
- Be able to recognize personal and others’ varied behavior styles to create and maintain work productivity
- Learn to coach others to develop effective plans for improving relationships
- Understand the importance in counseling of “seeking first to understand then be understood”
- Improve management performance by learning techniques to correct problems and improve employees’ productivity
- Learn skills in coaching so others can develop effective self improvement plans
- Develop skills in interpersonal interaction to work effectively with others
- Learning techniques to assist others to develop personal plans and make good decisions
Organizational Impact
-
- Build and maintain productivity through enhanced work performance within the organization
- Recognize and develop personal and others’ personal interaction skills
- Develop skills in developing positive working relationships through coaching and counseling people
- Understand the complex levels of interpersonal interactions necessary to achieve personal improvement goals and objectives
- Develop management skill in correcting and improving employee performance
- Establish organizational and personal decision making capabilities
- Develop improved performance in setting standards and completion of goals
- Be able to develop key results to track and monitor work performance
Target Audience
The seminar is designed for anyone who desires to learn practical management techniques that will assist them in helping improve other employees’ performance using coaching, correcting and counseling techniques. The seminar is appropriate for those who are responsible for managing any type of person, group or team or those who want to learn some skills to be able to better manage their work. It will benefit anyone who desires to develop more productive improvement and human interaction skills that will improve performance.
Training Methods
The seminar is an interactive learning adventure that emphasizes interaction between the instructor and participants and between participants and participants. The seminar has a mixture of short lectures on concepts, followed by discussion, activities, role playing and videos for reinforcement, then actual interpersonal interaction in the seminar to demonstrate concepts and techniques.
Daily Agenda
- Introduction to Improving Work Performance
- Introductions
- Goals and objectives of the seminar
- Importance of interpersonal relationships and interaction styles in improving performance
- Making positive changes in performance depend on interpersonal interaction
- Identifying the role as leader, manager and coach
- Importance and techniques of active listening in improving performance
- Identifying how Interaction Styles affect Work Performance
- Identification of interaction styles in people
- Interaction with others requires realization of diversity
- Effective listening is essential for coaching and counseling performance
- Successful interpersonal interaction develops trust
- Manager characteristics that add to or detract from performance improvements
- Identification of a manager’s personal interaction style
- How to Develop a Positive Role as Manager, Coach and Counselor
- Individual strengths and challenges of each interaction style
- Applying the art of delegation to improve performance
- Managing individual differences in work behavior
- Adapting one’s leadership approach to meet the style needs of others
- How to deal with employees who are negative
- Making performance management a positive work task
- Developing Improvement Standards and Setting Goals and Objectives
- Aligning improvement plans with the vision and mission
- Identifying improvement standards for employees
- Establishing goals and objectives for improvement plans
- Developing accountability standards for monitoring and tracking
- Identifying how to assist others in setting standards, goals and objectives
- Developing Personal Improvement Plans
- Change and its impact on personal improvement
- The role of innovation and improvement in improving performance
- Effective performance improvement enablers and barriers
- Developing personal improvement plans to improve performance
- Course review, summary and feedback
Accreditation
- BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
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