Personal Impact

• • Demonstrate proficiency in improving work performance
  • Be able to recognize personal and others’ varied behavior styles to create and maintain work productivity
  • Learn to coach others to develop effective plans for improving relationships
  • Understand the importance in counseling of “seeking first to understand then be understood”
  • Improve management performance by learning techniques to correct problems and improve employees’ productivity
  • Learn skills in coaching so others can develop effective self improvement plans
  • Develop skills in interpersonal interaction to work effectively with others
  • Learning techniques to assist others to develop personal plans and make good decisions

Organizational Impact

• • Build and maintain productivity through enhanced work performance within the organization
  • Recognize and develop personal and others’ personal interaction skills
  • Develop skills in developing positive working relationships through coaching and counseling people
  • Understand the complex levels of interpersonal interactions necessary to achieve personal improvement goals and objectives
  • Develop management skill in correcting and improving employee performance
  • Establish organizational and personal decision making capabilities
  • Develop improved performance in setting standards and completion of goals
  • Be able to develop key results to track and monitor work performance

• • Understand that communication is vital for successful performance improvement
  • Learn the art of improving employees’ performance
  • Learn and understand personal behavior styles and how to use styles in improving performance
  • Learn a person’s strengths and challenges according to their personal behavior style
  • Learn techniques to assist in communication problem resolution
  • Learn the steps of empowering people to be more productive
  • Learn how to develop a personal growth plan for each employee
  • Understand the importance of performance standards, goals and objectives
  • Monitoring and tracking work performance improvements
  • Develop creative problem solving techniques to improve an employee’s performance
  • Learn the skill of evaluating and coaching for higher performance

The seminar is designed for anyone who desires to learn practical management techniques that will assist them in helping improve other employees’ performance using coaching, correcting and counseling techniques. The seminar is appropriate for those who are responsible for managing any type of person, group or team or those who want to learn some skills to be able to better manage their work. It will benefit anyone who desires to develop more productive improvement and human interaction skills that will improve performance.

The seminar is an interactive learning adventure that emphasizes interaction between the instructor and participants and between participants and participants. The seminar has a mixture of short lectures on concepts, followed by discussion, activities, role playing and videos for reinforcement, then actual interpersonal interaction in the seminar to demonstrate concepts and techniques.

- Introduction to Improving Work Performance

• Introductions
• Goals and objectives of the seminar
• Importance of interpersonal relationships and interaction styles in improving performance
• Making positive changes in performance depend on interpersonal interaction
• Identifying the role as leader, manager and coach
• Importance and techniques of active listening in improving performance

- Identifying how Interaction Styles affect Work Performance

• Identification of interaction styles in people
• Interaction with others requires realization of diversity
• Effective listening is essential for coaching and counseling performance
• Successful interpersonal interaction develops trust
• Manager characteristics that add to or detract from performance improvements
• Identification of a manager’s personal interaction style

- How to Develop a Positive Role as Manager, Coach and Counselor

• Individual strengths and challenges of each interaction style
• Applying the art of delegation to improve performance
• Managing individual differences in work behavior
• Adapting one’s leadership approach to meet the style needs of others
• How to deal with employees who are negative
• Making performance management a positive work task

- Developing Improvement Standards and Setting Goals and Objectives

• Aligning improvement plans with the vision and mission
• Identifying improvement standards for employees
• Establishing goals and objectives for improvement plans
• Developing accountability standards for monitoring and tracking
• Identifying how to assist others in setting standards, goals and objectives

- Developing Personal Improvement Plans

• Change and its impact on personal improvement
• The role of innovation and improvement in improving performance
• Effective performance improvement enablers and barriers
• Developing personal improvement plans to improve performance
• Course review, summary and feedback

• BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.