The course focuses specifically on:

• Face-face communications (both one-to-one and in small groups)
• Telephone skills, teleconferencing and remote communications
• Written communications (including writing e-mails, letters, reports and instructions)
• Meetings skills and supporting presentations
• Interpersonal and influencing skills
• Personal planning and time-management skills
• Project planning and monitoring

At the end of this seminar participants will:

• Review and develop their communication, interpersonal and planning skills and their appreciation of the principals involved
• Take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices

Face-to Face Communication and Interpersonal Skills

• Barriers to effective communication and how to overcome them
• Interpersonal skills and building working relationships
• Delegation – giving and receiving
• Assertive communication
• Managing conflict

Planning & Time Management

• Prioritizing
• Handling and making requests
• Personal planning tools and systems
• Managing interruptions
• Project planning and principles of CPA

Team-Working and Meetings

• Team development and group dynamics
• Constructive and inclusive discussions
• Challenging ideas and getting agreement
• Improving meetings
• Planning and preparation
• Participation and control
• Follow-up and meeting notes

Managing Information and Written Communication

• Principles of information management
• digesting information and making it meaningful
• Report writing
• Relevance
• Layout
• Structure
• Grammar & punctuation
• Editing and proofreading skills
• Writing e-mails and letters
• Style
• Tone
• Structure
• Other forms of written communication

Supporting Presentations/Improving Teamwork and Systems

• Designing slides and incorporating graphics
• Room setup, equipment and trouble shooting
• Continuous improvement and creative thinking
• Making a case

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.