By attending this course you will discover how to overcome negative thinking, think positively, strengthen your self-image, communicate assertively with confidence, express ideas clearly to others and develop personal effectiveness to achieve goals.

 This programme is highly interactive. Practical communication tools and techniques will be used to enable you to skill build.

By the end of this course, delegates will learn about:

• Identify the difference between assertive and aggressive communication
• understand what is meant by assertive behaviour
• communicate assertively verbally and nonverbally
• increase self belief, self confidence and self esteem
• identify the differences between assertive, aggressive and passive behaviour
• increase self belief, own image, self confidence and self esteem
• have and express different opinions and ideas to other people, and have them respected
• understand why it is ok to say ‘no’
• take charge of your environment / handle people and situations with confidence
• identify the behavior and characteristics of yourself and others
• understand your behavior style
• identify individual strengths, weaknesses and areas for development
• develop a action plan to monitor individual progress

This program is designed for professionals looking to enhance their career by becoming a better communicator, interacting more effectively with those they work with at all levels The course will prove invaluable for Managers, Team Leaders, Support Staff, and anyone looking to develop their professional skills.

All or a combination of the enabling tools and techniques below will be used to aid learning and skill build:

• Presentation delivery is based on "real life” organizational issues, combined with the practical application of research
• Group work / Action Learning Sets
• Individual work
• Applicable and practical case study analysis
• Self-assessment diagnostic questionnaires
• Pre and post knowledge assessment
• DVD input
• Question and answer session
• Refresh and energizer activities

What Will You Receive?

• An interactive, interesting and professional presentation relating key concepts to individual and organisational development.
• Reference materials.
• You will be re-energised and prepared to implement methods learned.

ASSERTIVENESS

• Introduction defining key terms
• Understanding different types of behaviour – Aggressive, passive, assertive and passive-aggressive
• Barriers to assertive behaviour
• Building more effective relationships
• What are your assertiveness rights?
• Understand behavior styles
• Persuasive and assertive communication
• Step process
• Being assertive without being aggressive
• Giving and receiving feedback assertively
• Making and declining requests
• Overcoming self-imposed barriers and limitations in meetings
• Dealing with criticism in a confident and assertive way
• Conducting an assertive appraisal
• Assertive negotiation
• Handling emotions of anger and frustration
• How to deal with criticism
• Syndicate Exercises

 DEVELOPING SELF CONFIDENCE

• Clearing beliefs, mental blocks, negative conditioning, laziness, anxiety & depression
• Know your strengths and weaknesses
• Developing a positive mental attitude & creativity
• Creating a positive self image using affirmations therapy
• Inspire confidence through communicating effectively
• Boosting confidence with positive self-talk
• Take charge of the Environment
• How to start a conversation with a stranger, win friends & win-win relations
• Developing confident body language
• Verbal techniques
• Physical techniques
• Unconscious communication
• How to use body language to enhance your communication success
• SWOT Analysis of SELF
• Syndicate Exercises

Assertiveness & Developing

PRESENTING WITH SELF CONFIDENCE

• How to say what you want to say
• Power of pause & silence
• Combining gesture and voice (paraverbal and paralinguistic)
• Looking, sounding and speaking with greater confidence
• Syndicate Exercises    

 EXPLORE WAYS FORWARD - SUMMARY

• Highlight plans for future development
• Participant knowledge assessment
• During the programme the trainer will assist in the identification of strengths, weaknesses and areas for development and provide an Action-Planning opportunity for post-course use to help monitor and evaluate progress.

GROUP DISCUSSION, QUESTION & ANSWER SESSION, ACTION LEARNING SETS

 EVALUATION AND CLOSING.

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.