This will involve managing the psychological contract to the benefit of all and ensuring that individual and collective ER issues are handled positively and sensitively. Attention will also be paid to the policies which will help employees achieve and maintain acceptable standards of conduct and performance and to ensure fair and consistent treatment of all.
By the end of the course, delegates will:
HR and Personnel Officers; Employee Relations Staff; Line Managers and Team Leaders
The training style that will be used is Experiential Learning. The course will consist of a series of exercises designed to focus on the different competencies, which underpin successful behavior in effective supervision and team leadership - centered on issues of performance and conduct. A workbook will be supplied which will support development for the week by helping delegates to structure their learning from the exercises.
This approach is based on the theory of experiential learning: when a person engages in an activity – an experience, critically reflects on the activity, abstracts some useful analysis from it and devises an action plan to shape future experience, and then the learning becomes more powerful and sustained.
The learning situations encountered on this workshop are intended to provide the opportunity to experience, to reflect and to share reactions, to identify patterns and to formulate new approaches.
A workbook will be provide to support the experiential model of learning by providing a tool to aid reflection and to give the opportunity for each delegate to decide what further development is needed.
Delegates will also be invited to request a one-to-one discussion with the course tutor to discuss and reflect on what has been learned.
The Role of Employee Relations
Improving Employee Performance
The role of the Supervisor and Team Leader
Managing the Psychological Contract
BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.
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