In today's fast paced environment, customers are more demanding and the competition more intense. Delivering quality products and services is more crucial than ever for survival and long-term success. Having an internationally recognized quality management system (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge. You will identify the structure and requirements of an effective QMS and what this means for you. You will gain a thorough understanding of the history and development of ISO 9001:2015, key terms, definitions and the ISO standardized high level structure. You'll learn to interpret and apply the key concepts and principles of the standard to existing processes within your organization. This course will make you obtain a detailed understanding of the key terms, definitions and requirements of ISO 9001:2015 and how the standard can help your organization to better meet customer needs. Quality management system ISO 9001 protects brand image and company reputation, improves relationship with contractors and suppliers and helps in better supply chain management. ISO 9001 also provides confidence to company stake holders, its investors and promotes customer-focused work environment. Implementing a QMS will motivate staff by defining their key roles and responsibilities. Cost savings can be made through improved efficiency and productivity, as product or service deficiencies will be highlighted. This course enables participants to develop the necessary expertise to audit a Quality Management System (QMS) based on ISO 9001:2015 and ensure that the organization is competent in maintaining its quality management system. The Lead Auditor training will equip participants with the skills and ability to perform audits by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire the necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011; the certification process according to ISO 17021. The participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit. This course addresses the common challenges for implementing a QMS. The participants will learn how to bring the necessary discipline and control to their operations with strategies to identify problems, assign resources and evaluate the effectiveness of the system. ISO 9001 is the internationally recognized quality management system (QMS) standard that can benefit any size organization. Designed to be a powerful business improvement tool, ISO 9001 quality management certification can help you to know about:  Continually improve, streamline operations and reduce costs  Win more business and compete in tenders  Introduction to the ISO 9001 standard and its requirements  Introduction to management systems and the process approach  General requirements: presentation of the clauses 4 to 8 of ISO 9001  Implementation phases of the ISO 9001 standard  Conducting an ISO 9001 audit  Satisfy more customers  Be more resilient and build a sustainable business  Show you have strong corporate governance  Work effectively with stakeholders and your supply chain  Realize importance and benefits of an ISO 9001 QMS  Know key requirements, terms and definitions of ISO 9001  Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards  Understand main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and the 7 management principles