By the end of this course, delegates will be able to:

• Be familiar with ISO 9001 QMS's management 
• Understand the requirements and intent of the ISO 9001 standard
• Learn how to analyze your business needs and develop an implementation plan around them
• Create a quality culture and knowing how to assure and audit for quality
• Identify the key requirements and benefits of ISO 9001:2015
• Manage quality and drive continual improvement
• Take steps to ensure that quality is at the heart of your organization
• Attract and retain customers by meeting their current and future needs better
• Understand the implementation of a quality management system in accordance with ISO 9001
• Understand the relationship between a quality management system and compliance with the requirements of different stakeholders of the organization
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage a quality management system
• Acquire the necessary knowledge to contribute in implementing a quality management system (QMS) as specified in ISO 9001

Managers, Team Leaders, Line Managers, Superintendents, OE Champions, Quality and Project Managers, Supervisors, Executives, Internal and External Auditors, Members of IT Team, Health & Safety Managers, Risk Managers, Business Process Owners, Business Finance Managers, Business Risk Managers, Regulatory Compliance Managers, Project Managers, Continuity, Risk, Quality, IT and Environmental Managers, Anyone involved in the system development, implementation and maintenance, Regulatory Affairs Managers, Consultants, Professionals wanting to gain preliminary knowledge of the main processes of a Quality Management System (QMS), Staff involved in the implementation of the ISO 9001 standard, Staff involved in operations related to Quality Management

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

• Introduction to ISO 9000
• Quality management principles
• The process approach to customer satisfaction
• Continual improvement tools & techniques
• Interpreting the ISO 9001 requirements
• The ISO 9001 certification process
• Applying ISO 9001 for continual improvement
• Management system documentation
• QMS documentation requirements
• Development of flow-diagrams and process map
• Development management system policies and manual
• Fundamentals of auditing (ISO 19011)
• Audit principles, preparation and launching of an audit
• Fundamental audit concepts and principles
• Audit approach based on evidence and risk
• Initiating the audit
• Preparing the stage 2 audit (on-site audit)
• Skills/responsibilities
• Planning and preparation
• Internal audit checklist production
• Process-based auditing techniques (how to gain objective evidence)
• Auditing behavior (how to ask the questions)
• Managing a QMS internal audit program/schedule
• Classification and documentation of audit findings
• Implementing and following-up corrective actions
• Closing the audit
• Evaluating action plans by the auditor
• Beyond the initial audit
• Managing an internal audit program
• Competence and evaluation of auditors

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.