This BTS training course will feature:

• • How to be successful in the Four critical areas of Emergency Response
  • Utilise the Five Levels of Leadership to get the maximum from your Teams
  • Fourteen characteristics you need to learn to be an effective Crisis Leader
  • How to avoid mis-management and so make a bad situation worse
  • Rapidly establishing options, making judgements, redefining standards
  • Analysis of the human factor, psychological readiness, discipline & leadership

By the end of this BTS training course, participants will be able to:

• • Acquire an in-depth knowledge of Strategic Crisis Management
  • Develop strategies so you and your team respond efficiently and effectively
  • Analyse Five deadly leadership behaviours and Six winning stra
  • tegies in a crisis
  • Implement the Five major functional areas of Incident Command Systems
  • Plan for more beneficially rewarding multi-agency exercises
  • Effectively use advanced techniques that will improve leadership performance at that critical time

Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This BTS training course is suitable to a wide range of professionals but will greatly benefit:

• • Fire Management Professionals
  • Security Management Professionals
  • Health, Safety and Environment personnel
  • Operation, Asset and Facility Professionals
  • Risk, Marketing and Insurance Professionals
  • Designated Incident, Emergency and Crisis Response Professionals
  • Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
  • Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Day One: Evaluate, Mitigate and Responding to Challenges

• • Understanding Strategic Crisis Management
  • Consider the complete range of risks to your organisation
  • CMT and ERT - Roles & Responsibilities
  • Issues management, master this before it becomes a Crisis
  • Who else inside and outside the organisation should be involved?
  • Five deadly Leadership behaviours & Six winning strategies
  • Understanding 'denial-curve' and 'group-think' syndromes

Day Two - Planning & Security, who and what else should be considered?

• • Security Management & Asset Protection
  • Case Studies, why some companies fail, and others survive?
  • Based on the previous module, self-evaluation questionnaire
  • Developing, improving & implementing Emergency Response Plans
  • Business Continuity Management (BCM) Strategies
  • Case Study and Workshop

Day Three - Crisis Communications & Incident On-Scene Management

• • Incident Command Systems (ICS)
  • On Scene Crisis Management, essential elements for success
  • Emergency Communication Centres, avoiding the ten most common mistakes
  • Reputation Management - Managing Social Media.
  • Press Conference & step by step guidance on how to conduct TV interviews
  • Case Study
  • Exercise: Crisis Communications Strategy

Day Four – The Human Factor - What Can Go Right and What can go Wrong

• • Alerting and Warning
  • Evacuation Strategies
  • Major Incident Simulation - Role Playing Workshop
  • Psychological & Welfare concerns in Crisis Management
  • How to improve staff morale and confidence in the process
  • Questionnaire, are your batteries in good condition?
  • Corporate Case Study – when the board get it wrong

Day Five – Crisis Management Plan Testing, Training and Exercising

• • Case Studies x 3 with the same root cause, are we learning?
  • Exercises: a programme of learning and of validating plans and procedures;
  • How to get advantageous results from an exercise
  • Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs
  • Critique report writing, executive summaries and key recommendations
  • Closing the loop. Implementing recommendations, continuing the process

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.