By the end of this course, delegates will be able to:

• • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
  • Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
  • At the incident site learn how to avoid mis-management and so make a bad situation worse.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organisation responds efficiently and effectively.
  • Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
  • Learn how to plan and manage multi-agency exercises - and make them more rewarding and exciting.
  • Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training course and to raise awareness.

Security supervisors & officers, facility supervisors, HR and administrative supervisors responsible for security, Environment, Health and Safety and fire personnel

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

What should be in Place before the Event?

• • Understanding Crisis Management
  • How to manage a crisis?
  • Virtually every crisis contains the seeds of success as well as the roots of failure
  • The Rationale of the Crisis Manager
  • Consider the range of risks: Natural Environmental; Hazards; Technological loss of utilities product process plant; Human Error; Sabotage and Terrorism
  • Crisis Managers - Roles and Responsibilities - manage the issue before it becomes a Crisis
  • Who else inside and outside the organisation should be involved?
  • Evaluating your risks and vulnerabilities; Consider the worst case scenarios
  • Understanding denial curve and group-think syndromes
  • Who decides who sits in the hot seat?

Pre-Planning, Who and What Else Should be Considered?

• • Who owns the mitigation process?
  • Self-evaluating questionnaires
  • Developing and Implementing Emergency Plans
  • Twelve point check list covering the whole planning process
  • Mutual Aid arrangements
  • Company-wide strategic contingency plans
  • Service or departmental plans
  • Building evacuation plans
  • Crisis Management and Communications. Emergency Centres
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis

Dealing with a Crisis: The Communications Perspective

• • Command and Control Issues
  • Operational (at the scene)
  • Tactical (at the forward control point-incident command)
  • Strategic (boardroom level-emergency operations center)
  • On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media
  • Organizing a Press Conference
  • Conducting Radio and Television Interviews

Incident Management and Aftermath

• • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Major Incident Simulation - Role Playing Workshop
  • Syndicate selection
  • Reporting back
  • Potential Psychological and Welfare problems in Crisis Management
  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • Questionnaire, are your batteries in good condition?

Leadership Behavior and Behavioral Safety

• • Validating plans and procedures
  • Discuss the four types of exercise
  • How to get the most out of an exercise
  • Post Incident evaluations
  • De-briefing skills - managing the de-briefs
  • Critique report writing, executive summaries and recommendations
  • How to keep all stakeholders informed
  • Prioritizing the Recommendation

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.