• The foundations of management and a critical evaluation of your personal style
• Managing the performance of self and others; planning personal and team priorities
• Building a high performing team using the power of diversity
• The manager as a communicator, coach and developer of people
• Time Management, Delegation and Communicating with Impact

• To equip delegates with a wide range of tools and techniques which will enhance management capability and ""fast track"" performance
• To ensure delegates have clear definition of the role and responsibilities of the manager
• To identify each delegate’s unique management style, recognizing personal strengths, whilst identifying areas for potential development
• To appreciate the value of performance management as a tool for personal, team and organizational improvement and establish priorities of action
• To manage different personalities and appreciate that diversity is a strength to be harnessed within a team for productive and collaborative outcomes
• To increase personal power base, through good communication and influencing skills
• To create a personal SWOT analysis and transfer action into the workplace

This programme is designed for those professionals across all functions or disciplines.

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Day One

The Foundations of Management: roles, responsibilities and personal style

• Understanding the wider working environment that impacts the organization
• Identifying the characteristics of good management
• Making the transition to management: new skills, fears and expectations
• What Managers Do? Key competencies, behaviors and activities in the manager’s role
• Psychometric assessment of personality and impact on management style
• Identifying your management styles, blind spots and adapting behavior to achieve maximum benefit
• What mistakes do new managers make and how to avoid them

Day Two

Managing the performance of self and others: planning personal and team priorities

• A focus on Continuous Improvement: Kaizen: improving , self , team and organization
• The role of performance management in organizations
• Communicating team purpose and clarifying personal priorities and contributions
• Establishing SMART objectives for individuals / team and how to measure them
• How to plan and prepare for successful performance reviews
• Understanding the implications of assertive, passive and aggressive management behaviors and their outcomes

Day Three

Building High Performing Teams using the power of diversity

• Identifying the characteristics of Highly Effective Teams and of Dysfunctional Teams
• Stages in team development and the managers role
• Appreciating team and harnessing diversity: team roles and their identification and application
• Team audit: exercise to evaluate current team performance and identify strength and potential areas for action
• Problem solving in teams; Making structured and creative decisions
• Managing people through change - the impact of change on the individual and it management

Day Four

The Manager as a Communicator, Coach and Developer of People

• Building trust: a critical in managing effectively
• How to give feedback: a tool for development and progression
• Using a feedback planner for difficult conversations and managing potential conflict
• Coaching for personal and team success using a model
• Key communication skills for coaching and management: listening, Influencing and Written communications
• How to Motivate and your people

Day Five

Time Management, Delegation and Communicating with Impact

• Managing Time Effectively: Reviewing the most common time management failings and determining priorities"
• Delegation for empowerment: How to delegate to motivate staff and raise performance
• Communicating with impact: the characteristics of powerful presentations - guidelines for good practice
• Personal SWOT review of learning
• Action plans. What objectives and actions do I seek to implement/achieve on return to the workplace

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.