BTS

Essential Management Skills for the New Manager& Supervisor

Competent people demonstrate technical excellence in their chosen field and this expertise is often recognised and rewarded by promotion into a supervisory or management role. However, frequently little training is afforded to those given the responsibility. Managing people is no easy task and the early experiences of newly appointed managers can be marked with anxiety, stress and insecurity as to how to what to do and how to do it. This programme offers a pragmatic overview of good management practice for those new to supervision. It recognises that there are a variety of skills needed to be effective and offers insights into the critical competencies, which assist the transition into management. Getting off to a good start is important particularly in today’s increasingly competitive business climate and the skills acquired in this programme will “fast track” delegates to manage effectively. A variety of tools, techniques and frameworks will be presented enabling ""new"" managers to understand their role and responsibilities function effectively and get the best performance from those they lead. If you are new to supervision or management this course offers a compendium of good practice which will impact your practice immediately.

The Training Course Will Highlight ?

The foundations of management and a critical evaluation of your personal style
Managing the performance of self and others; planning personal and team priorities
Building a high performing team using the power of diversity
The manager as a communicator, coach and developer of people
Time Management, Delegation and Communicating with Impact

Training Objective

To equip delegates with a wide range of tools and techniques which will enhance management capability and ""fast track"" performance
To ensure delegates have clear definition of the role and responsibilities of the manager
To identify each delegate’s unique management style, recognizing personal strengths, whilst identifying areas for potential development
To appreciate the value of performance management as a tool for personal, team and organizational improvement and establish priorities of action
To manage different personalities and appreciate that diversity is a strength to be harnessed within a team for productive and collaborative outcomes
To increase personal power base, through good communication and influencing skills
To create a personal SWOT analysis and transfer action into the workplace

Target Audience

This programme is designed for those professionals across all functions or disciplines.

Training Methods

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

Lectures
Workshop & Work Presentation
Case Studies and Practical Exercise
Videos and General Discussions

Daily Agenda

Day One

The Foundations of Management: roles, responsibilities and personal style

Understanding the wider working environment that impacts the organization
Identifying the characteristics of good management
Making the transition to management: new skills, fears and expectations
What Managers Do? Key competencies, behaviors and activities in the manager’s role
Psychometric assessment of personality and impact on management style
Identifying your management styles, blind spots and adapting behavior to achieve maximum benefit
What mistakes do new managers make and how to avoid them

Day Two

Managing the performance of self and others: planning personal and team priorities

A focus on Continuous Improvement: Kaizen: improving , self , team and organization
The role of performance management in organizations
Communicating team purpose and clarifying personal priorities and contributions
Establishing SMART objectives for individuals / team and how to measure them
How to plan and prepare for successful performance reviews
Understanding the implications of assertive, passive and aggressive management behaviors and their outcomes

Day Three

Building High Performing Teams using the power of diversity

Identifying the characteristics of Highly Effective Teams and of Dysfunctional Teams
Stages in team development and the managers role
Appreciating team and harnessing diversity: team roles and their identification and application
Team audit: exercise to evaluate current team performance and identify strength and potential areas for action
Problem solving in teams; Making structured and creative decisions
Managing people through change - the impact of change on the individual and it management

Day Four

The Manager as a Communicator, Coach and Developer of People

Building trust: a critical in managing effectively
How to give feedback: a tool for development and progression
Using a feedback planner for difficult conversations and managing potential conflict
Coaching for personal and team success using a model
Key communication skills for coaching and management: listening, Influencing and Written communications
How to Motivate and your people

Day Five

Time Management, Delegation and Communicating with Impact

Managing Time Effectively: Reviewing the most common time management failings and determining priorities"
Delegation for empowerment: How to delegate to motivate staff and raise performance
Communicating with impact: the characteristics of powerful presentations - guidelines for good practice
Personal SWOT review of learning
Action plans. What objectives and actions do I seek to implement/achieve on return to the workplace

Accreditation