This BTS training seminar will highlight:

• E-Government– What is E-Government and how governments can adapt and deliver e-services, and encourage a shift to new services to improve the citizen’s experiences and how to define suitable Key Performance Indicators
• Digital Transformation – What is digital transformation really means, the benefits it can deliver and how to prioritize opportunities for automation, making use of the most appropriate delivery methodologies and seeking opportunities to share services
• Technological Developments – All too often people use technological buzz words or feel obliged to apply them when they don’t necessarily understand the value and applicability.  We will provide a brief overview of the current key buzzwords and how the technologies are being applied
• A Citizen Centric Approach – How are citizens expectations changing and how can we best meet their requirements by applying appropriate technology to the delivery of services
• Innovating Public Policy & Services – What is the role of Government and how can it better develop policies to deliver outcomes and create a structure and environment for innovation that delivers efficiency and improved services to Citizens.  Benchmarking and learning from others – successes and failures
• Excellence, Tools & Awards –Countries with a long-term vision for Public services, typically  operate various tools, guidelines and awards to drive change

This BTS training seminar will highlight:

• E-Government– What is E-Government and how governments can adapt and deliver e-services, and encourage a shift to new services to improve the citizen’s experiences and how to define suitable Key Performance Indicators
• Digital Transformation – What is digital transformation really means, the benefits it can deliver and how to prioritize opportunities for automation, making use of the most appropriate delivery methodologies and seeking opportunities to share services
• Technological Developments – All too often people use technological buzz words or feel obliged to apply them when they don’t necessarily understand the value and applicability.  We will provide a brief overview of the current key buzzwords and how the technologies are being applied
• A Citizen Centric Approach – How are citizens expectations changing and how can we best meet their requirements by applying appropriate technology to the delivery of services
• Innovating Public Policy & Services – What is the role of Government and how can it better develop policies to deliver outcomes and create a structure and environment for innovation that delivers efficiency and improved services to Citizens.  Benchmarking and learning from others – successes and failures
• Excellence, Tools & Awards –Countries with a long-term vision for Public services, typically  operate various tools, guidelines and awards to drive change

This BTS training course is about enhancing participants knowledge and their role in supporting the delivery of  E-Government and Digital Transformation to drive efficiencies and deliver Citizen Centric services. 

This course is suitable to a wide range of professionals but will greatly benefit:

• Technologist New to Government
• Business Process and Quality Employees
• Finance Managers
• Customer Service Managers
• Policy Writers
• Marketing & Communications Delivers
• Excellence Employees

An interactive BTS training course using a mixture of presentations with discussion, case studies, debates and exercises including live examples. Ideally attendees will bring questions and examples from their own working environment.

DAY 1

E-Government

• Definitions – EU, World Bank, UAE
• Why E-Government is important and how it is progressing?
• E-Government Opportunities
• Creating KPI’s that Measure Desired Outcomes
• Wrap-up & Setting the Scene for Day 2

DAY 2

Digital Transformation 

• What is Digital Transformation?
• Why Government is Different from the Private Sector?
• The Key Elements of Successful Digital Transformation
• Process Automation & Prioritization
• Incremental Delivery
• The Importance & Value of Data
• Wrap-up & Setting the Scene for Day 3

DAY 3

Citizen Centricity

• What is the role of Government?
• How are Customer Expectations changing?
• Understanding the Customer Journey
• What do Citizens want from Government?
• Creating A Customer Journey
• Wrap-up & Setting the Scene for Day 4

DAY 4

Innovating Public Policy & Services

• What is Innovation? – The many definitions
• Theories of Innovation
• Creating and Environment for Innovation
• Spotting Opportunities for and Developing and Articulating Initiatives
• Wrap-up & Setting the Scene for Day 5

DAY 5

Understanding the Language

• What are AI, Blockchain and All the Other Buzzwords and When and Where can they be Applied
• Delivery Methodologies – Agile, Waterfall, Kanban, Scrum, Lean -Where and when are they appropriate?
• The Importance of Focusing on Outcomes
• Understanding the Excellence and other Award Criteria for Digital Transformation and Customer Service Improvement
• Applying Technology for the Right Reasons
• Q&A
• Close

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

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