Course Details
Your Growth, Our Mission
Course Description
What is Travel Management? Who is responsible to manage the travel activities within an organization? Travel management is the management of business-related travel activities and expenses. It may include tracking and reporting on the travel activities of an organization.
Travel management also covers financial and safety considerations of corporate travel. Executive leaders usually run on time crisis. Smart executives plan this in advance and assign dedicated assistants or secretaries to do the planning for them.
Efficient organizations realize that in order to reach maximum yield and productivity, they will need the help of a dependable assistant who can take up responsibilities and proactive steps. Travel Management is one of the core responsibilities of such assistants that requires extreme planning and coordination.
The more an organization sends its employees on business trips, the more complex the planning and managing of corporate travel becomes. A travel management administrator researches and books domestic and international flights, road movement and transportation, hotel accommodation bookings, and guides the officials with their destination information.
Knowledge of appropriate flight regulations and travel documentation is vital for a travel administrator. Due to ever-changing schedules and business meetings, a travel administrator has to be an outstanding organizer and communicator.
He or she must develop the skills of a multi-tasker and a problem-solver. Such administrators may be required to work beyond business hours and work under pressure of deadlines. Any miss from a travel administrator could financially cost the organization.
BTS Talent Solutions has developed this up-to-date training program on Travel Management to assist administrators, secretaries, assistants to make travel processes simpler for corporate travel of managers, executives, and business officials.
This course will help administrators draft detailed itineraries that fit the budgets and schedules of the executives and employees who plan to travel. They will learn skills to build and maintain relevant travel-related files and databases.
They are required to constantly stay in communication with employees, vendors, and venues for perfect coordination. Interpersonal skills will also be covered under this program.
The Training Course Will Highlight ?
Training Objective
Target Audience
Who Should Attend?
This course is suitable for administrators, secretaries, personal assistants, and executives who undertake responsibilities of planning and coordinating of travel activities of a top management officer, department, or an organization as a whole.
This program will also help individuals looking to build their career in the Travel Industry or specialize in this area to develop their role within an organization.
Training Methods
A practical approach will be taken with 60% of the course on application and practical sessions with 40% on techniques and concepts. Training comprises a combination of:
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- Visually stimulating sessions for bite sized learning
- Group activities and break up discussions
- Case scenarios and case studies for application
- Practical worksheets
Daily Agenda
Below are the course modules that would be covered during the Travel Management Training Course:
Module 1: Understanding Travel Management
- Role and responsibilities a Travel Administrator
- Drafting travel policies and procedures
- Setting up Travel management structures and processes
- Travel rules and regulations globally
- Travel Industry: Demand and supply
- Monitoring Travel engagements
Module 2: Travel Document Control and it’s Importance
- Important documentation knowledge
- Documents necessary for domestic and international travel
- Managing passports and processing visas
- Obligating to travel compliance regulations
- Knowledge of International immigration rules
- Importance of Document Control
Module 3: Travel Management Operations 1
- Bookings and Reservations
- Understanding global time zones and time differences
- Destination and local holidays and its influence
- Airline and vendor cancellations policies
- Travel Insurance management
- Selecting the right Insurance policy as per travel requirements
- Health, safety and security management
Module 4: Travel Management Operations 2
- Consideration factors in booking hotel accommodations
- Creating hotels and vendor database
- Managing car rentals and office fleet
- Understanding payment methods and exchange rates
- Methods to research and findings aimed towards cost-cutting
Module 5: Finance for Travel Management Administrators
- Budgeting and working within budgets: Basics
- Authorization and approvals
- Monitoring Travel expenditure
- Managing travellers allowances and expenses
- Filing expense receipts
- Claims and Reimbursements
- Cost control aiming towards legitimate expenses
Module 6: Interpersonal Skills for Travel Administrators
- Monitoring effectiveness of travel management function
- Managing external vendors
- Ensuring service quality
- Resources and Tools that require a smooth functioning
- Building strong relations with suppliers, agents, and vendors
- Establishing connections with Embassies and Authorities
- Influencing and Negotiation Skills
- Planning for unexpected crisis
Module 7: Communication Skills for Travel Administrators
- Efficient Communication Skills
- Active listening and comprehending skills
- Questioning to understand
- Dealing with difficult people
- Handling Travel emergencies
- Conflict Resolution
- Decision-making and problem-solving skills
Module 8: Performance Management and Use of Technology
- Performance KPI’s of Travel management departments
- Statistics of organizational Travel Activities
- SWOT Analysis and cutting costs
- Maintaining records, documentations, and filings systems
- Use of organization effective ERP systems
- Travel Management Information System
- New technologies and integrated applications
Accreditation
BTS attendance certificate will be issued to all attendees completing minimum of75% of the total course duration.
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