By the end of this Stakeholders Management course, participants should be able to:

• • Identify stakeholder needs
  • Explain how stakeholders impact your project
  • Manage multiple stakeholders with divergent interests
  • Manage stakeholder expectations, including quality and performance expectations
  • State the need to communicate your strategy to the project team, the customer, and other project stakeholders
  • Manage project public relations and organizational politics

• • Any Professionals/Teams involved in Projects and Business as usual Negotiators and Consultants
  • Functional Team
  • Project Professionals/Team
  • Commercial Team
  • Strategic Decision Makers/Executives involved in Decision Making
  • Supply Chain Executives/Professionals
  • Sales and Marketing Team

This course will be delivered by probing and investigating range of practical case studies and context, class exercises, team working and presentation, production of stakeholder management plan and strategies to handle tricky, difficult and complex stakeholders’ relationships, video, applying stakeholders’ management instruments, tools and techniques including rapid response assessment based on various situational analysis and choice of resolution strategies/plans.

• • Recognizable proof and categorization of stakeholder
  • Understanding stakeholder desires
  • The role of management in the stakeholder environment
  • Assessment and prioritization of interests
  • Prioritizing Stakeholders
  • Visualizing the stakeholder community
  • Stakeholder requirements analysis
  • Stakeholder mapping
  • How committed are they to the project?
  • What makes them tick?
  • Aligning stakeholder requirements to business and organizational objectives
  • Prioritizing stakeholder requirements and expectation
  • Selling the project
  • Maintaining the commitment
  • Working with resistance for positive outcomes
  • The science and art of communicating effectively
  • Common communications barriers and “filters”
  • Dealing with organization politics
  • Managing external stakeholders such as suppliers, regulators and the public
  • Selecting communication methodologies to get your messages across
  • Managing difficult stakeholders
  • Managing expectations that can’t be met
  • Resolving conflict

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.