Information technology service is usually provided by an internal source known as the IT department. The infrastructure for IT includes hardware, software, procedures, computer-related communications, documentation, and skills required to support those services. IT service management is the management of these services and the IT infrastructure for any organization. An organization is a collection of functions that have been assembled to attain a goal. IT either adds or protects value; providing services that enable the organization to manage and optimize their ultimate success, so managing IT properly has vast benefits. ISO IEC 20001 is based on a set of structured best practices and standard methodologies for core IT operational processes such as service, relationship, resolution, control and release. It is used to develop a consistent, integrated system across organizational and national boundaries, and is a valuable certification for service suppliers of any size. An IT service management system ensures the effective operation and delivery of IT services to clients, ensuring exceptional client satisfaction. This course teaches a general understanding of the concepts of the ISO 20001 standard and how it provides a framework for the adoption of an integrated process approach to effectively deliver information technology services to meet business and customer requirements. The management system provides an integrated, process approach resulting in well-managed service delivery, avoiding discrepancy in business continuity, release management and security. Implementing an ISO 20001 system will ensure you to operate more effectively, enforce compliance, improve continuously and build on employee satisfaction. Using our established, practical techniques, our system compliance program enables you to build your system and make it work for you quickly, obtaining certification and using it to improve your business. As professional consultants to the financial, healthcare, software and other industries, QPS helps you create a system that enhances your capabilities and generates success. You will be able to: Describe the key processes required for an IT service management system (SMS)  Communicate the benefits of an ISO 20001 IT SMS  Communicate that it is possible to integrate an ISO 20001 compliant SMS with other management systems in the service provider's organization  Adopt an integrated process approach and the PDCA methodology, enabling the service provider to align or fully integrate multiple management system standards  Know what to do next in their organization