This course will feature:

• The essential tools for effectively managing people
• Using the performance management process profitably
• How to build a high performing team
• The manager as a communicator and coach
• The 4D Management model:  direct, delegate, develop and  deliver  

By the end of this course, delegates will learn about:

• Appraise and select  supervision tools that  "fast track"" performance
• Identify personal strengths and  identify areas for potential development
• Comprehend and utilize the value of the performance management process
• Build  personal credibility through good communication and influencing skills
• Create and monitor  personalized action plans for self, others and the team

Team Leaders, Managers, Superintendents, HR Officials, T&D Personnel, General Supervisors, Executives, Supervisors, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, OE Champions, Chief Executive Officers, Directors, Company Secretaries, Presidential Advisors, Ministerial Advisors, Board Advisors, Chief Financial Officers, Board Members, Heads of Department, Directors of Human Resources, Directors of Business Development, Strategic Advisors, Senior Managers, Project Directors, Engineers, any person needs to acquire managerial and leadership skills

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

The Foundations of Management

• Understanding the working environment
• Making the transition into management: new skills, fears and expectations
• What Managers Do? Key competencies and behaviors
• Identifying your management style
• The mistakes new managers make and how to avoid them

Performance Management

• A focus on Continuous Improvement
• The role of performance management in organizations
• Establishing and measuring SMART objectives
• Planning, preparing and conducting successful performance reviews
• Management behavior and outcomes

Building High Performing Teams

• Creating the Highly Effective Teams
• Appreciating team roles and diversity
• Team audit: exercise to evaluate current team performance
• Problem solving in teams; team exercise for creative decisions
• Change management and why individuals resist

Motivating and Engaging Your People

• How to give feedback: a tool for development and progression
• Handling difficult conversations
• Coaching for personal and team success
• Communication skills for coaching and management
• How to Motivate yourself and your people

Managing Priorities and Delegating Deliverables

• What are my key deliverables?
• Managing Time Effectively
• Delegate to motivate
• Personal management SWOT analysis
• Action planning for future improvement

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.