The course focus will be on:

• Understanding the role of the leader in team performance
• Measuring and managing performance
• Creating a shared team vision
• Harnessing the dynamics of the team
• Optimizing team flexibility and commitment

By the end of this course delegates will be able to:

• Understanding your role as a leader
• Identifying and leveraging talent within the team
• Engaging and motivating the team with shared vision and values
• Establishing clear objectives and standards of performance for your team
• Measuring and managing team performance
• Managing and using conflict and challenge

Executives, Managers, Supervisors, Team Leaders, Superintendents, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, Champions, Officers

Teams and their Leaders

• Teams, leaders and managers
• Key leadership tasks
• Influence, authority and power
• Leadership styles and style flexibility
• Self-awareness
• Emotional intelligence and rapport

Vision, Direction & Alignment

• Creating a shared vision
• Aims, objectives and goal alignment
• Developing meaningful objectives and indicators
• Divergent approaches to problem-solving
• Communicating a compelling vision
• Delivering challenging messages

Team Dynamics

• Team development
• The sociology of the team
• Characteristics of high-performing teams
• Balancing team roles
• Non-traditional team structures
• Delegation and empowerment

Developing the Team

• Learning and competence
• Building a coherent team
• Self-managing teams and their challenges
• Coaching, mentoring and self-directed learning
• Feedback and appraisal
• Leveraging team strengths for peak performance

Performance & Conflict Management

• Defining performance
• Approaches to measuring team and individual performance
• Performance through the eyes of the customer
• Performance management: science or art?
• Conflict as a catalyst for team development
• Dealing with challenging interpersonal relations

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.