Knowledge & Innovation Management
Course Description
This seminar defines and reinforces the importance of leveraging an organisation's information through proper management. Participants will be presented with techniques for implementing knowledge base tools and best practices for evolving the help desk or call centre into a world-class knowledge centre. Knowledge base selection, implementation, development, maintenance, and evaluation will also be covered.
The Training Course Will Highlight ?
Training Objective

Target Audience

Team Leaders, Managers, Superintendents, HR Officials, T&D Personnel, General Supervisors, Executives, Supervisors, Financial Officers and Controllers, Process Managers, Strategic Planning Managers, Key Personnel, OE Champions, Chief Executive Officers, Directors, Company Secretaries, Presidential Advisors, Ministerial Advisors, Board Advisors, Chief Financial Officers, Board Members, Heads of Department, Directors of Human Resources, Directors of Business Development, Strategic Advisors, Senior Managers, Project Directors, Engineers, any person needs to acquire managerial and leadership skills.

Training Methods

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

  • Lectures
  • Workshop & Work Presentation
  • Case Studies and Practical Exercise
  • Videos and General Discussions

Daily Agenda

Topics Include:

  • Knowledge management standards in the 21st century
  • Selecting knowledge management tools
  • Evaluating and organising existing knowledge
  • Best practices for writing solutions
  • The three C's of knowledge management: Capture, Catalogue, and Communicate
  • Maintaining and evaluating the knowledge base

Seminar Outline Introduction to Knowledge Management

  • Knowledge management defined
  • Information vs. knowledge
  • Components of effective knowledge management
  • Appropriate knowledge management
  • World-class knowledge management

Creating a STEM (subject , type, element, module)             

  • Introduction to STEM (subject , type, element, module)
  • Foundation
  • STEM methodology

Selecting a Knowledge Management Tool

  • Evaluating tools
  • Factors that influence choice of tools

Writing a Solution - Best Practices

  • Knowledge management best practices
  • Common errors in processing information
  • Consistency
  • Validating solutions

Maintaining a Knowledge Base

  • Training the team
  • Maintaining knowledge base tool
  • Maintaining consistency

Evaluating Knowledge Base Effectiveness

  • Promoting a positive image
  • Customer involvement in evaluation

Marketing the customer support centre

Accreditation

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

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Course Rounds : (5 -Days)


Code Date Venue Fees Register
MAN151-01 21-04-2024 Dubai USD 5450
MAN151-02 02-06-2024 Amman USD 5450
MAN151-03 02-09-2024 Zürich USD 6950
MAN151-04 22-12-2024 Dubai USD 5450
Prices doesn't include VAT

UpComing Date


Details
  • Start date 21-04-2024
  • End date 25-04-2024

Venue
  • Country UAE
  • Venue Dubai

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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Abu Dhabi, UAE

1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE

00971-2-6446633

Sun to Fri 09:00 AM to 06:00 PM

info@btsconsultant.com

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