By the end of this course, delegates will learn about:

• Define the various management functions and the type of skill associated with each.
• Decide when to use coaching and counseling in order to manage others effectively.
• Define the relationship between attitude and behavior and use it to motivate self and others.
• Use logical and creative approaches to solving problems.
• Differentiate between leadership and management and use such knowledge to improve overall results and motivation.

Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills. 

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

An Art or a Science?

Changes Impacting the Job of a Manager

• Basic Managerial Functions:
• Planning
• Organizing
• Coordinating/Leading/Directing
• Controlling

The 6 Steps in Planning

• Managerial Competencies:
• Communication
• Planning
• Teamwork
• Strategic Action
• Problem-Solving 
• Self-Management

Different Management Styles

• Factors that Influence Your Style
• Reasons Managers Fail
• Coaching, Counseling and Mentoring
• To Coach or to Manage
• Differences between Coaching, Counseling and Mentoring
• The Competency Iceberg
• Core Coaching Competencies
• What Does a Coach Do and How?

The 5 Powerful Words of Coaching (D.R.D.A.R.)

• Development
• Relationship
• Direction
• Accountability
• Results
• Motivational Secrets
• The Hierarchy of Needs
• Various Motivational Theories

How to Motivate a Multi-Cultural Workforce

• Problem-Solving Skills
• Barriers that Get in Our Way
• A Rational Approach to Problem-Solving
• Problem Analysis Supplementary Tools
• The 6 Thinking Hats for Creative Problem-Solving
• The World of Leadership
• Leaders:  Born or Made?
• Leadership versus Management
• Characteristics of a Leader
• The 6 Leadership Styles
• The 7 Habits of Highly Successful Leaders

Successful candidates on this program will be awarded BTS Professional Certificate This program is also accredited by the Chartered Management Institute (CMI).