Dealing with Difficult People
Course Description
Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with BTS Training you’ll be empowered to better manage difficult people and situations. In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.
The Training Course Will Highlight ?
  • Identify root causes of difficult behaviour
  • Recognize different attitudes
  • Understand particular types of Behaviour
  • Handle stressful situation
Training Objective

After completing this course, participants will have learned to:

  • Identify root causes of difficult behaviour
  • How to approach and manage difficult people
  • Understand particular types of Behaviour
  • How to deal with Passive and Aggressive Behaviour
  • Dealing with workplace conflicts
  • Recognise different attitudes
  • Handle stressful situation

Target Audience

Training Methods

Daily Agenda

Topic 1: The Three Ds

  • Welcome
  • What do we find challenging about others?
  • Diversity, Divergence and Division
  • The Relationship Spectrum
  • Reflection

Topic 2: It all starts with me

  • My Profile
  • My Response
  • Reflection

Topic 3: Communication is Key

  • Dealing with Passive and Aggressive Behaviour
  • Responding Assertively
  • Reflection

Topic 4: Dealing with Particular Behaviours

  • Bullies
  • Discrimination
  • Gossips
  • Dealing with Particular Types of Behaviour
  • Reflection

Topic 5: Reasonable and Unreasonable Managers

  • Reasonable Management Action
  • Emotional Intelligence and Difficult Managers
  • Reflection

Topic 6: Self-Preservation

  • Monitoring signs of stress
  • Allies and Mentors
  • Tips for Dealing with Challenging People
  • Reflection

Topic 7: Reflections

  • Create an Action Plan
Accreditation

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

Quick Enquiry

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Course Rounds : (5 -Days)


Code Date Venue Fees Register
MAN265-04 24-11-2024 Dubai USD 5450
Prices doesn't include VAT

UpComing Date


Details
  • Start date 24-11-2024
  • End date 28-11-2024

Venue
  • Country UAE
  • Venue Dubai

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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