Participants attending the programme will:

• Understand the purpose, benefits and importance of coaching & mentoring at the workplace.
• Be able to differentiate between Coaching, Counseling, Mentoring and Teaching.
• Learn the skills and characteristics of effective Coaches & Mentors.
• Help employees develop and grow.
• Identify and set S.M.A.R.T goals that relates to organizational goals and clearly communicate it to the employees what you expect from them.
• Learn the ‘G.R.O.W’ process and ‘Five Steps Coaching Technique’ in coaching their employees
• Improve self-management of the supervisors, performance and social skills coaching.
• Setting goals, holding performance reviews, conducting effective meetings, delegating and empowering.
• Role-play and identify best practices for frequently encountered coaching & mentoring situations.

This course is designed for Managers or Supervisors who’s Responsibilities require Coaching, counselling and/or mentoring others with the aim of reaching stretching targets.

The programme will be interactive and practical. There will be work in groups and pairs as well as individual exercises, role plays, and everyone will get an opportunity to discuss their issues with human resources challenges. Each day will end with time to produce an action plan for delegates’ continuing development.

Development: route to success

• Staff attitudes
• A development culture
• What is coaching?
• Coaching, Counselling, Mentoring & Teaching.

Development and management responsibility

• Coaching benefits.
• Situational leadership
• Cycle of improvement.
• Effective Coaching Techniques

The Development Task

• The development Gap
• Creating a development plan
• Core Competencies

On the job Coaching

• Coach Human Powers
• Coaching Tools
• Setting up review session
• Role Plays

Guidelines for Practice

• Pre-coaching activities
• Contracting
• Assessment
• Coal setting
• Coaching
• Transitioning to Long-Term Development

BTS attendance certificate will be issued to all attendees completing a minimum of 80% of the total course duration.