Business process analysis and modelling are important because:

• The accurate description of business processes requires rigorous analysis
• Business process models provide a baseline from which to improve
• Analysis and modelling facilitates improvement through uncovering anomalies, redundancies and deficiencies
• Models provide the basis for studying and testing a process design and measuring process outcome
• Business process models transform ephemeral knowledge into a tangible business asset - reusable models that all can understand
• Models provide clear business process definitions for the effective operation of the business

Organisational Impact

• Enable a process-centred organisational culture
• Facilitate radical and continuous improvement in the organisation
• Accurately define the work of the organisation through the use of business process models
• Contribute to the achievement of breakthrough organisational performance 

Personal Impact

• Objectively obtain the right information to build business process models
• Effectively apply best-practice business process modelling techniques
• Confidently contribute to business process improvement initiatives 

This training course aims to enable participants to achieve the following objectives:

• Understand business processes and their components
• Apply process analysis concepts and techniques
• Define processes using Business Process Modelling Notation (BPMN)
• Develop business process architecture
• Analyse process customer requirements
• Specify measures of business process performance
• Diagnose the health of a business process
• Use process improve techniques to transform business processes

The training course is designed for:

• Business Managers
• Business Process Analysts
• Process Owners
• Business and Systems Analysts
• Information Technology Professionals
• BPM Project Leaders
• BPM Project Team Members and Quality Specialists

State-of-the-art business process modelling methods are transferred by means of short, focused presentations which are followed by experiential learning workshop sessions. In these sessions the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved by means of group work, individual work, participant discussion, facilitator interaction and constructive feedback.

Understanding Business Processes

• The Process View: An Introduction to Business Processes
• Types of Business Processes
• Identifying and Naming Business Processes
• How to Analyse the Components of a Business Processes?
• Business Processes Modelling Concepts
• Practical Analysis Work

Developing Business Process Models using Business Process Modelling Notation (BPMN)

• An Introduction to Business Process Modelling Notation (BPMN)
• Modelling Business Processes Events
• Representing Detailed Branching and Joining Logic
• Business Processes Patterns
• Modelling Processes using the Basic BPMN Elements
• Practical Business Process Modelling Work

Advanced Process Modelling Using BPMN

• Extended BPMN Modelling Elements
• Developing Hierarchical Diagrams
• Using Pools and Lanes
• Handling Process Exceptions
• Practical Business Process Modelling Work 

Analyzing Business Processes

• Introduction to Business Process Architecture
• Identifying and Analyzing Process Customers
• Diagnosing Process Health
• Process Performance Analysis
• Identifying Process Enablers

Improving Business Processes Using Models

• Identifying Improvement Opportunities using Process Models
• Moving from as-is to to-be Models
• Describing Improvements using Process Models
• Implementing Improved Processes
• Choosing the Right Modelling Tool 

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.