BTS

Effective Secretarial Skills Masterclass

The roles of secretaries and administrative professionals in business are continually evolving. This exciting and interactive course is designed to provide you with the opportunity to review and develop your interpersonal and professional skills to maximize your effectiveness. By attending this master class, you will be able to return to work having learnt how to expand your role and deal with business situations more effectively. You will also have the confidence to use these skills and thus raise your profile in your company. You will have an action plan to put into practice.

The Training Course Will Highlight ?

This course will enable you to:

Enhance your skills to enable you to work at a higher level
Appreciate the value and importance of your role
Understand your business in order to work effectively
Use communication skills to your advantage and to the benefit of your organization
Develop your interpersonal skills to improve your working practice

Training Objective

At the end of this seminar participants will:

Build and improve upon existing skill sets
Understand how to develop your role
Write more effective correspondence
How to give memorable presentations
Become more proactive
Understand ways in which you can expand your knowledge of the company and business area
Learn ways to manage your manager
Discuss interpersonal intelligence and how it can improve your working practice
Be aware of how to take some control over your time and work output

Target Audience

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices, Office Administrators, Office Professionals, Supervisors of clerical and administrative staff, Executive Secretaries, Personal Assistants, Admin Staffs, Document Controllers, IT Management , Technical staff, Document and Records Management personnel, Records Management Supervisors, Suppliers, Solution Providers and Vendors, Executives, Users of Records Management, Users of Document & Enterprise Content Management, Personnel seeking to enhance their skills

Training Methods

Daily Agenda