Competence Development Masterclass For Secretaries And Administrators
Course Description
This Masterclass is designed to give trainee a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.
The Training Course Will Highlight ?
Training Objective

By the end of this training course, participants will be able to:

  • understand the skills and competencies required within current and future job roles
  • Practice competencies that can contribute to achieving individual and business objectives
  • Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
  • Enhance set of practical skills that can be used at work
  • Understand the personality skills, self and others' behavior
  • Improve self-belief and self-confidence

Target Audience

  • Secretaries
  • Administrators
  • Managers
  • Supervisors
  • Employees who are involved in the design, simplification, or are end users, of procedures
  • Supervisors
  • Professionals

Training Methods

Daily Agenda

Management skills

  • Personality traits of a master performer
  • The Professional role of the senior secretary.
  • People management: When to say yes and when to say no!
  • Time management and time wasters: specific solutions to gain the title master performer
  • Contributing to your Manager’s success
  • The secret to prioritizing

Handling the unique demands of your role

  • Assertiveness vs aggressiveness
  • Equity, ethics and teaching your team to trust in you
  • Continuous self-development to build your confidence
  • Questioning and listening skills
  • Protocol, etiquette and personal branding tips
  • Action Planning
  • Diary Management

Communication and Organizing skills

  • Advanced interpersonal communication skills
  • Travel, conferencing and event planning tips
  • Improving personal effectiveness.
  • Boosting your credibility in the office
  • Sharing best practices with your colleagues

Being the Best vs. Being Superb

  • The truth about trust
  • Giving people what they need: Care, value and prestige
  • Does your approach match your skill

Managing your mouth

  • Understanding your natural reactions
  • Don’t say the wrong things – Reducing sarcasm

Building better business relationships

  • Effective relationships between managers and employees
  • Keep in touch: Setting the standard for corporate communications
  • Living with silence: The fine art of shutting up
  • Managing distractions
  • The fine art of being liked: Listening and learning

Dealing with different personalities

Managing your Manager

Importance of good first impressions

Building your unique personal brand

Accreditation

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

Quick Enquiry

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Course Rounds : (5 -Days)


Code Date Venue Fees Register
ADM118-01 18-05-2025 Cairo USD 5450
ADM118-02 06-07-2025 Dubai USD 5450
ADM118-03 21-09-2025 Dubai USD 5450
ADM118-04 23-11-2025 Manama USD 5450
Prices doesn't include VAT

UpComing Date


Details
  • Start date 18-05-2025
  • End date 22-05-2025

Venue
  • Country Egypt
  • Venue Cairo

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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Abu Dhabi, UAE

1st floor, Incubator Buildingو Masdar City, Abu Dhabi, UAE

00971-2-6446633

Sun to Fri 09:00 AM to 06:00 PM

info@btsconsultant.com

Contact Us anytime!