• Secretaries
• Administrators
• Managers
• Supervisors
• Employees who are involved in the design, simplification, or are end users, of procedures
• Supervisors
• Professionals

Management skills

• Personality traits of a master performer
• The Professional role of the senior secretary.
• People management: When to say yes and when to say no!
• Time management and time wasters: specific solutions to gain the title master performer
• Contributing to your Manager’s success
• The secret to prioritizing

Handling the unique demands of your role

• Assertiveness vs aggressiveness
• Equity, ethics and teaching your team to trust in you
• Continuous self-development to build your confidence
• Questioning and listening skills
• Protocol, etiquette and personal branding tips
• Action Planning
• Diary Management

Communication and Organizing skills

• Advanced interpersonal communication skills
• Travel, conferencing and event planning tips
• Improving personal effectiveness.
• Boosting your credibility in the office
• Sharing best practices with your colleagues

Being the Best vs. Being Superb

• The truth about trust
• Giving people what they need: Care, value and prestige
• Does your approach match your skill

Managing your mouth

• Understanding your natural reactions
• Don’t say the wrong things – Reducing sarcasm

Building better business relationships

• Effective relationships between managers and employees
• Keep in touch: Setting the standard for corporate communications
• Living with silence: The fine art of shutting up
• Managing distractions
• The fine art of being liked: Listening and learning

Dealing with different personalities

Managing your Manager

Importance of good first impressions

Building your unique personal brand

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

Request Info

Salutation MR Miss ENG DR

Full Name*

Designation

Company*

Country * Egypt Saudi Arabia Ireland UAE France Turkey Bahrain South Africa Nigeria Oman Nethersland United Kingdom Malaysia Kuwait Online Indonesia Qatar Morocco Jordan Switzerland Singapore Spain Italy Uganda

City * Cairo Mansoura Ireland Abu Dhabi Riyadh Dubai Istanbul Manama Abuja Paris Kuala-Lumpur Amsterdam Muscat Salalah Jeddah Dammam Cape Town London Kuwait Online Indonesia Doha Casablanca Marrakesh Singapore Geneva Zürich Amman Barcelona Rome Marbella Milan Uganda Scotland Madrid Jakarta

Email*

Enquiry*

Captcha*

Enter Captcha*

Submit