Communication & Planning Skills For Administrative Professionals
Course Description
Good communication and planning skills are essential for all administrative professionals. This interactive and practical programme is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.
The Training Course Will Highlight ?

Taking an in-depth and comprehensive approach the seminar focuses specifically on:

  • face-face communications (both one-to-one and in small groups)
  • telephone skills, teleconferencing and remote communications
  • written communications (including writing e-mails, letters, reports and instructions)
  • meetings skills and supporting presentations
  • interpersonal and influencing skills
  • personal planning and time-management skills
  • project planning and monitoring
Training Objective

To provide participants the opportunity to:

  • review and develop their communication, interpersonal and planning skills and their appreciation of the principals involved
  • take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

Target Audience

  • Administrative professionals, secretaries and personal assistants

Training Methods

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

Daily Agenda

DAY 1 - Face-to Face Communication and Interpersonal Skills

  • Barriers to effective communication and how to overcome them
  • Interpersonal skills and building working relationships
  • Delegation - giving and receiving
  • Assertive communication
  • Managing conflict

DAY 2- Planning & Time Management

  • Prioritizing
  • Handling and making requests
  • Personal planning tools and systems
  • Managing  interruptions
  • Project planning and principles of CPA

DAY 3 - Team-Working and Meetings

  • Team development and group dynamics
  • Constructive  and inclusive discussions
  • Challenging ideas and getting agreement
  • Improving meetings
    • planning and preparation
    • participation and control
    • follow-up and meeting notes

DAY 4 - Managing Information and Written Communication

  • Principles of information management
    • digesting information and making it meaningful
  • Report writing
  • Grammar & punctuation
  • Editing  and proofreading skills
  • Writing e-mails and letters
  • Other forms of written communication
    • relevance
    • layout
    • structure
    • style
    • tone
    • structure

DAY 5 - Supporting Presentations/Improving Teamwork and Systems

  • Designing slides and incorporating graphics
  • Room setup, equipment and trouble shooting
  • Continuous improvement and creative thinking
  • Making a case
  • Seminar review
  • BTSattendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
Quick Enquiry

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Course Rounds : (5 -Days)

Code Date Venue Fees Register
ADM114-01 21-07-2024 Dubai USD 5450
ADM114-04 23-09-2024 Kuala-Lumpur USD 5950
ADM114-05 24-11-2024 Cairo USD 5450
Prices doesn't include VAT

UpComing Date

  • Start date 21-07-2024
  • End date 25-07-2024

  • Country UAE
  • Venue Dubai

Quality Policy

 Providing services with a high quality that are satisfying the requirements
 Appling the specifications and legalizations to ensure the quality of service.
 Best utilization of resources for continually improving the business activities.

Technical Team

BTS keen to selects highly technical instructors based on professional field experience

Strengths and capabilities

Since BTS was established, it considered a training partner for world class oil & gas institution

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