Taking an in-depth and comprehensive approach the seminar focuses specifically on:

• face-face communications (both one-to-one and in small groups)
• telephone skills, teleconferencing and remote communications
• written communications (including writing e-mails, letters, reports and instructions)
• meetings skills and supporting presentations
• interpersonal and influencing skills
• personal planning and time-management skills
• project planning and monitoring

To provide participants the opportunity to:

• review and develop their communication, interpersonal and planning skills and their appreciation of the principals involved
• take stock of their current approaches and decide on initiatives to enhance communication and planning within their own teams/sections

• Administrative professionals, secretaries and personal assistants

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

DAY 1 - Face-to Face Communication and Interpersonal Skills

• Barriers to effective communication and how to overcome them
• Interpersonal skills and building working relationships
• Delegation - giving and receiving
• Assertive communication
• Managing conflict

DAY 2- Planning & Time Management

• Prioritizing
• Handling and making requests
• Personal planning tools and systems
• Managing  interruptions
• Project planning and principles of CPA

DAY 3 - Team-Working and Meetings

• Team development and group dynamics
• Constructive  and inclusive discussions
• Challenging ideas and getting agreement
• Improving meetings
• planning and preparation
• participation and control
• follow-up and meeting notes

DAY 4 - Managing Information and Written Communication

• Principles of information management
• digesting information and making it meaningful
• Report writing
• Grammar & punctuation
• Editing  and proofreading skills
• Writing e-mails and letters
• Other forms of written communication
• relevance
• layout
• structure
• style
• tone
• structure

DAY 5 - Supporting Presentations/Improving Teamwork and Systems

• Designing slides and incorporating graphics
• Room setup, equipment and trouble shooting
• Continuous improvement and creative thinking
• Making a case
• Seminar review

• BTSattendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.