Course Details
Your Growth, Our Mission
Course Description
Good communication and planning skills are essential for all administrative professionals. This interactive and practical programme is designed to help participants review and develop these skills so that they can enhance not only their own effectiveness but also that of their immediate colleagues and teams.
The Training Course Will Highlight ?
Taking an in-depth and comprehensive approach the seminar focuses specifically on:
- face-face communications (both one-to-one and in small groups)
- telephone skills, teleconferencing and remote communications
- written communications (including writing e-mails, letters, reports and instructions)
- meetings skills and supporting presentations
- interpersonal and influencing skills
- personal planning and time-management skills
- project planning and monitoring
Training Objective
Taking an in-depth and comprehensive approach the seminar focuses specifically on:
- face-face communications (both one-to-one and in small groups)
- telephone skills, teleconferencing and remote communications
- written communications (including writing e-mails, letters, reports and instructions)
- meetings skills and supporting presentations
- interpersonal and influencing skills
- personal planning and time-management skills
- project planning and monitoring
Target Audience
- Administrative professionals, secretaries and personal assistants
Training Methods
This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;
• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions
Daily Agenda
DAY 1 - Face-to Face Communication and Interpersonal Skills
- Barriers to effective communication and how to overcome them
- Interpersonal skills and building working relationships
- Delegation - giving and receiving
- Assertive communication
- Managing conflict
DAY 2- Planning & Time Management
- Prioritizing
- Handling and making requests
- Personal planning tools and systems
- Managing interruptions
- Project planning and principles of CPA
DAY 3 - Team-Working and Meetings
- Team development and group dynamics
- Constructive and inclusive discussions
- Challenging ideas and getting agreement
- Improving meetings
- planning and preparation
- participation and control
- follow-up and meeting notes
DAY 4 - Managing Information and Written Communication
- Principles of information management
- digesting information and making it meaningful
- Report writing
- Grammar & punctuation
- Editing and proofreading skills
- Writing e-mails and letters
- Other forms of written communication
- relevance
- layout
- structure
- style
- tone
- structure
DAY 5 - Supporting Presentations/Improving Teamwork and Systems
- Designing slides and incorporating graphics
- Room setup, equipment and trouble shooting
- Continuous improvement and creative thinking
- Making a case
- Seminar review
Accreditation
- BTSattendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.
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Your Growth, Our Mission
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