The essential tools for personal development that the candidates will learn fall in five key areas:

• Personal Effectiveness (better business reading, note-making with mind maps, and memory skills)
• Interpersonal Communications (better able to overcome barriers and handle difficult situations)
• Contributing to a Team (business brains, better meetings, thinking and working in groups)
• Self-discipline & Emotional Control (how to be heard, how to listen, how to build self-esteem)
• Results-oriented Time Management (take control of your inbox and learn to deal with time-stealers)

The essential tools for personal development that the candidates will learn fall in five key areas:

• Personal Effectiveness (better business reading, note-making with mind maps, and memory skills)
• Interpersonal Communications (better able to overcome barriers and handle difficult situations)
• Contributing to a Team (business brains, better meetings, thinking and working in groups)
• Self-discipline & Emotional Control (how to be heard, how to listen, how to build self-esteem)
• Results-oriented Time Management (take control of your inbox and learn to deal with time-stealers)

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices

Personal Effectiveness

• Your brain skills: the brains behind a business
• Thinking about reading (and identifying your current skills)
• How to be a 'successful' reader
• Reading strategies: the theory
• Thinking about note-making
• How to make notes quickly and effectively using mind mapping
• Practice using mind mapping
• Reading at work
• Combining fast reading and mind mapping skills to increase effectiveness
• Memory magic: introduction to memory systems
• Memory linking
• Memory journeys
• Remembering names and numbers
• Memory at work

Effective Inter-Personal Communications

• Barriers - and their solutions
• Body Language/building rapport
• Keys to relationships
• Self-image and self esteem
• Getting your point across: know what to say and when to say it
• Managing feelings; managing other people
• Listening and questioning

Time Management, Planning & Problem Solving

• Results-orientated time management
• Outcome planning for better results
• Can anyone be creative?
• Practical approaches to problem solving
• Prioritization and planning periods
• Getting things done
• Identifying and dealing with time-wasters

Personal Skills-set: Putting It All Together

• Your role and job in the context of any organization
• Using core skills in the real world
• Thinking and working in groups
• Better meetings
• How to change habits of a lifetime

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.

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