This training course will highlight:

• How to create professional documents
• Identify the main clauses that appear in them
• Understand real examples of policies and procedures
• Understanding of methods used in drafting effective policies and procedures
• How to avoid ambiguity and uncertainty

This training course aims to enable participants to achieve the following objectives:

• Use highly effective drafting skills, which will be useful tools in all types of documents
• Analyze the clarity of expression in all documents
• Apply methods to highlight potential problems with existing Policies and Procedures and improve their effectiveness
• Illustrate the impact of non-compliance and build fully compliant procedures
• Demonstrate ability to reduce risks

Day One

Introduction to Policy & Procedure Writing:

• Introduction
• Why they are important
• What makes a good policy
• The structure of policy and procedures
• Writing styles
• Incorporation of other documents

Day Two

The Governance and Roles involved in Policy

• Practical activities
• The role of policy and procedures
• What needs to be included
• Who needs to be involved
• The review process
• The approval process

Day Three

How to Implement Policy & Procedures:

• Review examples of policy and procedures
• Avoiding ambiguity
• Standards - ISO
• Communications
• How to ensure staff compliance
• Maintenance

Day Four

Drafting Policy & Procedure:

• Drafting guides
• Best practice
• Useful and relevant tips
• Effective writing
• Commercials
• Drafting exercises

Day Five

Case Studies and Workshops:

• Case Studies
• Publication
• Workshop objectives
• Group workshop/exercises
• Group discussion
• Course review/wrap-up

BTS attendance certificate will be issued to all attendees completing minimum of 75% of the total course duration.