In this master-class you will discuss how to:

• enhance your skills to enable you to work at a higher level
• appreciate the value and importance of your role
• understand your business in order to work effectively
• use communication skills to your advantage and to the benefit of your organization
• develop your interpersonal skills to improve your working practice

In this master-class you will discuss how to:

• enhance your skills to enable you to work at a higher level
• appreciate the value and importance of your role
• understand your business in order to work effectively
• use communication skills to your advantage and to the benefit of your organization
• develop your interpersonal skills to improve your working practice

• Administrative professionals who want to develop and enhance their role within their organization

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures
• Workshop & Work Presentation
• Case Studies and Practical Exercise
• Videos and General Discussions

DAY 1 - Building on existing skills and developing the role/ Organizational skills and time management

• What is your role?
• Becoming more proactive
• Self-development and expanding your knowledge of the business
• Organizational skills
• Planning and prioritizing - taking control over your work load

DAY 2 - Organizational skills and time management (cont.)/Dealing with change

• Goal setting
• Time management under pressure
• Managing stress in self and others
• Coping with, and taking advantage of, change in the work environment

DAY 3 - The importance and value of communication skills

• Why are communication skills so important?
• Expressing yourself with clarity
• Spoken, written and remote communication - differences and implications
• Telephone techniques
• Writing more effective business letters and e-mails
• Improving reports - structure, relevance, layout and editing
• What makes a good presentation - tips to excellent presentations

DAY 4 - Managing your manager and raising your profile

• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Using your skills to enable your manager to concentrate on his/her priorities
• Delegating and improving the quality of delegation received
• Working as a team

DAY 5 - Interpersonal intelligence and influencing skills

• Being a team player and flexibility
• Understanding yourself and other people
• Influencing skills - gaining support and cooperation of others
• Improving self-confidence
• Assertiveness
• Resolving conflict
• Giving and receiving feedback
• Taking forward ideas for improvement
• Action planning

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

Request Info

Salutation MR Miss ENG DR

Full Name*

Designation

Company*

Country * Egypt Saudi Arabia Ireland UAE France Turkey Bahrain South Africa Nigeria Oman Nethersland United Kingdom Malaysia Kuwait Online Indonesia Qatar Morocco Jordan Switzerland Singapore Spain Italy Uganda

City * Cairo Mansoura Ireland Abu Dhabi Riyadh Dubai Istanbul Manama Abuja Paris Kuala-Lumpur Amsterdam Muscat Salalah Jeddah Dammam Cape Town London Kuwait Online Indonesia Doha Casablanca Marrakesh Singapore Geneva Zürich Amman Barcelona Rome Marbella Milan Uganda Scotland Madrid Jakarta

Email*

Enquiry*

Captcha*

Enter Captcha*

Submit