This programme highlights the importance of this role within a company and aims to provide the skills with which the effective administration job holder can contribute fully to the organization’s success.

This programme highlights the importance of this role within a company and aims to provide the skills with which the effective administration job holder can contribute fully to the organization’s success.

• Secretaries
• Office Managers
• Sales officials
• Anyone aspire to improve his skills in this field

This interactive Training will be highly interactive, with opportunities to advance your opinions and ideas and will include;

• Lectures.
• Workshop & Work Presentation.
• Case Studies and Practical Exercise.
• Videos and General Discussions.

The administration role and the manager’s role

• Understanding the structure of organizations and the business environment in which you operate
• The management function and the secretary’s role within it
• The importance of clear role interpretation - understanding and responding to each other's needs - The Role of the Manager
• Deepen your understanding of your manager’s challenges
• How to manage your manager
• Managing more than one boss and adapting to their preferences

Filing Systems

• Why should organizations have a good filing system
  • Important things to know about filing
  • How to set up a filing system
  • Filing procedure, maintenance and safety
  • Example of a filing key

Effective Administration of Meetings

• The Best and the Worst of Meetings
• Preparing for Meetings
• Designing slides and incorporating graphics
• Room setup, equipment and trouble shooting
• What is a “Complete” meeting agenda?
• Taking Minutes in an Interactive Meeting
• Techniques for Preparing Minutes

Managing yourself

“If you want to manage somebody, manage yourself. Do that well and you'll be ready to stop managing and start leading. “

• Dealing with difficult personalities
• Managing stressful situations – How to stay calm
• Making a decision – Does your boss permit you to take initiative?
• Taking Greater Control and Responsibility
• Increasing your influence and others’ confidence in you
• Solving problems effectively in the work environment
• Learning to Say “NO” and still win the other person
• De-Stress Options You Can Use Right Now

BTS attendance certificate will be issued to all attendees completing minimum of 80% of the total course duration.

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